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Customer Support Specialist
Cars Commerce. Develop expertise in Cars Commerce products and services and share this knowledge with customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on issue resolution and customer empathy, while effectively utilizing Salesforce.com for tracking inquiries. Possesses excellent time management and organizational abilities to support diverse customer needs and adapt to changing environments.
Highest-signal resume keywords
Customer Service ExperienceSalesforce.com ProficiencyExcellent Communication SkillsTime Management SkillsProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce.comMS OfficeWindowsCustomer Inquiry TrackingIssue Resolution
Soft Skills
Customer FocusPositive AttitudeTeam CollaborationAdaptabilityAccountability
Tools & Technologies
Online Media Tools
Industry Keywords
Customer SupportService Level GoalsTechnical SupportDiverse Customer BaseService Industries Experience
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Develop expertise in Cars Commerce products and services and share this knowledge with customers
- Achieve individual and team service level goals
- Track and document customer inquiries and resolutions in Salesforce.com
- Identify and escalate customer inquiries and issues to Tier 2 Support, Product and Technical Support teams
- Assist dealers, consumers, and internal customers with various tasks and inquiries
- Perform other related duties supporting the Customer Support Team and/or Operations Department
Requirements
What you’ll need- Customer focused with a positive attitude and the ability to work with non-technical customers and a diverse customer base
- Excellent time management, organizational and prioritization skills
- Demonstrates accountability for issue resolution and customer empathy
- Strong work ethic and enjoys being part of a team
- Strong verbal and written communication skills required
- Able to solve problems quickly and creatively
- Knowledge of MS Office and Windows required; greater technical aptitude preferred
- Familiarity with online media and tools preferred
- Able to learn quickly and adapt to change
- Uses sound judgement and professionalism
- Ability to work independently and deliver high quality work
- Flexibility to work weekend and/or evening work shifts
- Prior customer service experience or service industries experience preferred
- Minimum of one-year work experience required as an alternative to the preferred college degree
- Applicants must be authorized to work in the United States; employment visa sponsorship unavailable
Benefits
Comp & perks- Medical, Dental & Vision Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO
- Paid Holidays
- Floating Holiday
- Volunteer Day
- Recharge Day