Director of Quality Assurance

Cart.com

. Build, implement, and continuously improve a government-specific Quality Management System (QMS) .

Posted 10/26/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in developing and managing Quality Management Systems (QMS) within regulated environments, with a strong focus on continuous improvement, compliance, and stakeholder communication. Proven ability to lead quality teams, implement quality controls, and drive operational excellence across multiple sites.

Highest-signal resume keywords

Quality Management Systems (QMS)Regulatory ComplianceTemperature MappingCAPA ProgramsExecutive Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssuranceChange ControlDocument ControlQuality MetricsSupplier QualityOperational QualityEnvironmental MonitoringEquipment QualificationISO 9001 PracticesAudit Management

Soft Skills

Problem-SolvingStakeholder ManagementPresentation SkillsTeam LeadershipCommunication Skills

Tools & Technologies

Warehouse Management Systems (WMS)Quality Control SystemsCalibration ToolsInventory Management SystemsAudit Documentation Tools

Certifications & Qualifications

ASQ CertificationLean Six Sigma Certification

Industry Keywords

CGMPCold-Chain OperationsPharmaceutical QualityGovernment ContractingLogistics Quality

About the role

Key responsibilities & impact

Build, implement, and continuously improve a government-specific Quality Management System (QMS)
Establish quality policies, procedures, governance processes, and documentation standards across government operations
Develop site and program quality plans aligned with customer requirements, contractual obligations, and operational risks
Lead change-control and continuous-improvement initiatives
Develop quality metrics, reporting, and management-review processes
Lead and develop site quality teams across multiple locations
Drive consistent quality execution and empower local teams
Identify recurring issues, drive root-cause resolution, and ensure timely corrective actions
Establish quality controls across receiving, storage, inventory management, fulfillment, shipping, and transportation
Oversee inventory accuracy, product integrity, chain of custody, and customer-owned inventory controls
Investigate operational quality issues, customer complaints, inventory discrepancies, deviations, nonconformances, excursions, and service failures
Oversee CAPA programs and effectiveness verification
Oversee quality requirements for ambient, refrigerated, frozen, and ultra-cold storage environments
Lead temperature mapping, environmental monitoring, equipment qualification, calibration, and requalification activities
Lead internal audits and support customer, government, and external audits, inspections, and certifications
Maintain audit documentation, corrective-action records, and controlled quality-system documentation
Oversee supplier qualification and approved supplier programs
Assess quality impacts of new sites, equipment, technologies, and process changes
Review WMS enhancements and operational changes for validation, compliance, and quality-system impacts
Ensure required training is completed and documented before new processes or systems are implemented
Represent Quality during customer meetings, audits, inspections, and government reviews
Communicate quality performance, risks, investigations, and corrective-action progress to customers and government stakeholders
Translate customer and contractual requirements into sustainable operating procedures and quality controls
Provide executive reporting and strategic planning
Travel up to 50% for site support, audits, investigations, implementations, and customer engagements

Requirements

What you’ll need

8+ years of progressively responsible experience in quality assurance, quality systems, regulatory compliance, supplier quality, distribution quality, operational quality, or related disciplines
3+ years of experience managing personnel or leading a quality function, program, or multi-site quality initiative
Experience designing, implementing, maintaining, and continuously improving Quality Management Systems (QMS), including audits, investigations, CAPA, change control, document control, training, quality metrics, and ISO 9001-aligned quality practices
Experience leading quality programs within warehouse, distribution, logistics, cold-chain, or temperature-controlled operations operating under cGMP-regulated, pharmaceutical, healthcare, government, or similarly rigorous environments
Experience with temperature mapping, equipment qualification, calibration, environmental monitoring, alarm management, and temperature-excursion investigations
Experience supporting supplier quality, operational change control, system validation activities, and quality assessments of process, equipment, or technology changes
Experience presenting quality metrics, audit findings, investigation outcomes, program risks, and corrective-action plans to leadership, customers, auditors, or government stakeholders
Ability to translate customer, contractual, regulatory, and quality requirements into practical operating procedures
Strong executive communication, presentation, stakeholder-management, and problem-solving skills
Bachelor's degree in Quality Management, Supply Chain, Logistics, Engineering, Life Sciences, Business, or a related field, or an equivalent combination of education, certifications, relevant military experience, and directly related practical experience
Ability to obtain and maintain the security clearance required for supported programs
Willingness and ability to travel up to 50%
Must be available to support significant quality incidents and participate in warehouse walkthroughs and site reviews
Applicants must be authorized to satisfy applicable contract-specific citizenship, site-access, suitability, background investigation, and security requirements
Must be a U.S. citizen
Preferred: hands-on cGMP experience; federal logistics or government-contractor experience; validation and qualification experience; ASQ certification; Lean Six Sigma or continuous-improvement certification; Master's degree; active Secret Security Clearance

Benefits

Comp & perks

Full-time employment
Travel support associated with required business travel up to 50%
Equal opportunity employer committed to diversity and inclusion
Reasonable accommodation during the application or interview process