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Accountant

• Own the accounting and operational oversight of Merchant of Record activities across supported brands
• Review, validate, and approve high-value transactions and settlements according to approval thresholds and internal controls
• Monitor and resolve urgent payment exceptions, including settlement failures, payment holds, chargebacks, and significant refunds
• Maintain transaction-level review processes to minimize errors, prevent revenue leakage, and ensure financial accuracy
• Serve as the primary liaison for payment processing, settlements, reconciliations, tax compliance, and financial reporting related to MoR operations
• Perform and oversee reconciliations between payment platforms, banking activity, operational systems, and the general ledger
• Investigate and resolve discrepancies with documented root causes and resolutions
• Support month-end close, including journal entries, account reconciliations, and reporting
• Improve control processes and identify automation and operational-efficiency opportunities
• Ensure accurate sales tax collection, remittance, and reporting across applicable jurisdictions
• Manage tax configurations and coordinate with internal and external partners to maintain compliance
• Support audits and regulatory inquiries related to payment operations and Merchant of Record activities
• Develop, maintain, and enhance accounting policies, operational procedures, and internal controls
• Partner with payment providers and external vendors on contractual compliance and operational effectiveness
• Implement and maintain statements of work, contracts, and operating requirements with payment vendors
• Create and maintain playbooks, standard operating procedures, and process documentation for scalability and knowledge transfer

Merchant of Record – Accountant

Financial Planning and Analysis

• Own the economic model of the business, including shared and direct cost allocation, business-unit, facility, and client profitability
• Build and maintain fully-burdened P&L and cost-structure visibility
• Rebuild OpEx and shared corporate-services allocation methodology
• Define operational data requirements and partner with Data and Accounting to maintain reporting data
• Support board reporting and forecasting of business-unit economics
• Build and own the long-term network model linking clients, pipeline, capacity, and facility-footprint decisions
• Model real-estate decisions, capacity expansion, breakeven volume, and lease exposure
• Evaluate automation and equipment capital through ROI and labor-impact analysis
• Analyze facility utilization, fixed-cost absorption, and network optimization
• Prepare analyses for executive leadership, board discussions, and investor-related activities
• Own pipeline-to-revenue forecasting for fulfillment volume, labor, and capacity planning
• Partner with Customer Success and Fulfillment Operations to model churn risk
• Support client pricing, renewals, and implementation decisions with fully-burdened cost analysis
• Report to the Director of FP&A and partner with Fulfillment Operations, Commercial, Technology, Accounting, and Executive Leadership

Merchant of Record – Accountant

Senior Manager, Financial Planning – Analysis