Customer Success Manager

CAS

. Achieve profitable sales objectives for Academic accounts in an assigned territory .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in achieving sales objectives and managing client relationships within the Academic sector, utilizing strategic thinking and advanced consultative selling techniques. Proficient in CRM systems and virtual selling tools to optimize customer engagement and drive revenue growth.

Highest-signal resume keywords

Sales Objectives AchievementCRM Experience (Salesforce.com)Consultative SellingClient Relationship ManagementStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lead GenerationBusiness DevelopmentSales PresentationsNeeds AssessmentRevenue Opportunity ClosingAnalytical SkillsProblem-SolvingDiagnostic SellingCustomer OnboardingSales Process Management

Soft Skills

CommunicationRelationship BuildingCustomer ServiceCollaborationAdaptability

Tools & Technologies

CRM SystemsSalesforce.comVirtual Selling Tools (Zoom, Web-Ex)AI Tools for Data AnalysisCustomer Dashboards

Industry Keywords

Academic MarketScience-Related SolutionsIntellectual PropertyConsultative SellingCustomer Pain Points

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Achieve profitable sales objectives for Academic accounts in an assigned territory
Identify opportunities to grow, retain, cross-sell, and penetrate customers using the product portfolio and services
Identify new customer opportunities and manage prospect contact information
Deliver sales presentations and partner with technical specialists for customer onboarding and consultative selling
Onboard, enable, and teach Academic users and customers to realize the full value of CAS solutions
Manage an assigned book of business and build, expand, and solidify client relationships through visits, calls, emails, and presentations
Create, advance, and close revenue opportunities within the assigned territory
Identify and resolve customer problems, issues, and opportunities
Conduct needs assessments and recommend additional services and coverage levels
Cultivate relationships with senior buyers and day-to-day client representatives
Follow the established sales process and use the CRM to document prospect interactions and manage leads
Monitor customer dashboards, identify risks, and act to optimize customer experience and product usage
Maintain timely communication with customers, managers, and staff
Develop workflows to maximize selling time, including pre-call planning and customized scripts
Attend and present at trade shows, events, and conferences
Use AI tools to analyze usage, contract, and market data for risk and opportunity reporting

Requirements

What you’ll need

Bachelor’s degree (or higher) in science-related fields, business, communications, or other related disciplines
Three or more years of sales-related experience, including lead generation, inside and outside sales, business development, or customer service
Proven track record of exceeding sales objectives and territory/account development
Experience with CRM and opportunity management systems, preferably Salesforce.com
Strategic thinking capabilities with strong analytical and problem-solving skills in selling science-related solutions and/or information/intellectual property
Strong capacity to articulate industry-specific value propositions addressing customer pain points
Experience traveling for work-related projects or meetings with customers
Advanced diagnostic/consultative selling experience
Demonstrated experience with virtual selling tools such as Zoom, Web-Ex, and comparable tools
Candidates must be authorized to work in the United States and not require work authorization sponsorship by CAS now or in the future
Experience selling into or working within the Academic market is preferred, but not essential

Benefits

Comp & perks

Competitive salary
Generous vacation plan
Medical insurance
Dental insurance
Vision insurance
Employee savings plans
Retirement plans