Customer Success Manager

• Achieve profitable sales objectives for Academic accounts in an assigned territory
• Identify opportunities to grow, retain, cross-sell, and penetrate customers using the product portfolio and services
• Identify new customer opportunities and manage prospect contact information
• Deliver sales presentations and partner with technical specialists for customer onboarding and consultative selling
• Onboard, enable, and teach Academic users and customers to realize the full value of CAS solutions
• Manage an assigned book of business and build, expand, and solidify client relationships through visits, calls, emails, and presentations
• Create, advance, and close revenue opportunities within the assigned territory
• Identify and resolve customer problems, issues, and opportunities
• Conduct needs assessments and recommend additional services and coverage levels
• Cultivate relationships with senior buyers and day-to-day client representatives
• Follow the established sales process and use the CRM to document prospect interactions and manage leads
• Monitor customer dashboards, identify risks, and act to optimize customer experience and product usage
• Maintain timely communication with customers, managers, and staff
• Develop workflows to maximize selling time, including pre-call planning and customized scripts
• Attend and present at trade shows, events, and conferences
• Use AI tools to analyze usage, contract, and market data for risk and opportunity reporting

Explore Customer Success Manager at CAS. Review requirements and application details.