AWC Program Supervisor

Casa Central

. Oversee day-to-day program operations for the Adult Wellness Center under the Senior Services Director .

Posted 9/18/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $0 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and operations for older adult services, ensuring compliance with regulatory requirements and effective staff supervision. Proficient in fiscal reporting, community partnership building, and participant care planning.

Highest-signal resume keywords

Program ManagementSupervisory ExperienceBilingual in Spanish and EnglishMicrosoft Office ProficiencyKnowledge of Illinois Department on Aging Requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program OperationsFiscal ReportingData ManagementStatistical AnalysisStaff TrainingParticipant Care PlanningQuality ImprovementService CoordinationInventory ManagementTime Management

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem-Solving SkillsTeam Leadership

Tools & Technologies

Microsoft OfficeOutlookWordPublisherExcel

Certifications & Qualifications

Bachelor’s Degree in Social Work or Related FieldRegistered NurseCCP Management Training (Preferred)

Industry Keywords

Older Adult ProgramIllinois Department on AgingCACFP Food ServiceCommunity PartnershipsParticipant Care Plans

About the role

Key responsibilities & impact

Oversee day-to-day program operations for the Adult Wellness Center under the Senior Services Director
Plan, develop, organize, implement, and direct daily service activities and operations
Assign and supervise staff tasks and ensure adequate staff-to-participant ratios
Conduct program tours and coordinate timely intake for new participants and families
Coordinate therapeutic and recreational activities, monthly calendars, field trips, meals, snacks, and transportation
Manage and monitor CACFP food service components
Coordinate monthly service billing with the HCS Billing Team
Maintain supply inventory, participant and service data, records, fiscal/billing systems, and workforce coordination
Prepare program, statistical, and other requested reports
Participate in participant care planning and assist the nurse with psychosocial assessments
Ensure services follow participant care plans and participant files remain accurate and current
Supervise, onboard, train, orient, and evaluate multi-level program staff
Conduct monthly all-staff meetings and individual supervision sessions
Provide consultation and direction on complex participant issues
Participate in staff recruitment, interviewing, and hiring
Build and maintain partnerships with community organizations and stakeholders
Establish and oversee service and partnership agreements with Director approval
Ensure compliance with Illinois Department on Aging requirements and Casa Central policies
Support policy development, staff training, satisfaction surveys, outcome surveys, and annual work plans
Monitor service utilization and coordinate continuous quality improvement
Participate in agency Performance Quality Improvement activities and required trainings
Report incidents according to agency and IDOA/MCO procedures
Approve personnel timesheets and remain accountable for daily allowable activities

Requirements

What you’ll need

Bachelor’s degree in Social Work, health or human services, physical education, or a related field from an accredited college or university; or Registered Nurse; or two years of progressively responsible supervisory experience in an older-adult program for each year of education being replaced, up to four years
Prior experience working with older adult populations and/or the Illinois Department on Aging strongly preferred
Prior supervisory and/or managerial experience strongly preferred
May require successful completion of CCP management training provided by IDOA or its designee
Bilingual in Spanish and English required
Computer literacy required
Proficiency with Microsoft Office applications including Outlook, Word, Publisher, and Excel
Minimum high school-level math skills required; college-level math skills strongly preferred
Ability to accurately prepare and analyze fiscal and statistical reports
Managerial/supervisory skills
Excellent interpersonal and communication skills
Good time management and organizational skills
Ability to travel to other locations throughout the city or state for professional development trainings, conferences, or other events
Personal cellphone required and ability to respond during working and non-working hours
Subject to drug and alcohol screening, aptitude testing, and skills testing
Ability to lift and carry 25 lbs
Ability to perform essential duties satisfactorily, with reasonable accommodations where applicable

Benefits

Comp & perks

Personal cellphone usage reimbursement under Casa Central’s Personal Cellphone Usage Policy
Professional development and continuing education opportunities
Required and funder-related in-service training opportunities
Reasonable accommodations may be made for individuals with disabilities
At-will employment