Casa Central

Supervisor

• Provide direct supervision, training, and consultation to a team of four to five Supervisors
• Provide direct and indirect supervision to Home Care Aides when needed
• Ensure services comply with best-practice standards and Illinois Department on Aging Community Care Program requirements
• Assist in directing, monitoring, and evaluating day-to-day operations
• Review monthly participant, service, and staff reports and recommend improvements to the Director
• Utilize time and labor systems, including Medsys EVV, Telephony, and Ultipro
• Maintain accurate participant, service, HCA, and personnel files
• Monitor supervisory and direct-service staff assignments, service delivery, participant information, and personnel processes
• Ensure timely submission of Case Action Notices and participant database updates
• Coordinate new participant referrals and assignments of Supervisors and Home Care Aides
• Monitor Home Care Aide schedules, assignments, participant calls, and quarterly home visits
• Conduct home visits and document supervisory contacts when needed
• Monitor plans of care, service provision, and staff performance
• Provide participant information, referrals, and linkage to community services
• Provide orientation, training, supervision, consultation, and performance-management support to assigned staff
• Attend staff meetings, in-services, and ongoing training
• Participate in hiring interviews and regular supervision with the Senior Services Manager
• Support Supervisor/HCA meetings and foster collaborative working relationships
• Maintain knowledge of IDOA policies, agency policies, mandated reporting, incident reporting, and quality-improvement processes
• Approve timesheets and ensure compliance with agency and funder guidelines
• Maintain relationships with IDOA/CCP Care Coordination and Managed Care Organization units
• Engage in community outreach and promotion of the Home Care Services program

Senior Supervisor

• Oversee day-to-day program operations for the Adult Wellness Center under the Senior Services Director
• Plan, develop, organize, implement, and direct daily service activities and operations
• Assign and supervise staff tasks and ensure adequate staff-to-participant ratios
• Conduct program tours and coordinate timely intake for new participants and families
• Coordinate therapeutic and recreational activities, monthly calendars, field trips, meals, snacks, and transportation
• Manage and monitor CACFP food service components
• Coordinate monthly service billing with the HCS Billing Team
• Maintain supply inventory, participant and service data, records, fiscal/billing systems, and workforce coordination
• Prepare program, statistical, and other requested reports
• Participate in participant care planning and assist the nurse with psychosocial assessments
• Ensure services follow participant care plans and participant files remain accurate and current
• Supervise, onboard, train, orient, and evaluate multi-level program staff
• Conduct monthly all-staff meetings and individual supervision sessions
• Provide consultation and direction on complex participant issues
• Participate in staff recruitment, interviewing, and hiring
• Build and maintain partnerships with community organizations and stakeholders
• Establish and oversee service and partnership agreements with Director approval
• Ensure compliance with Illinois Department on Aging requirements and Casa Central policies
• Support policy development, staff training, satisfaction surveys, outcome surveys, and annual work plans
• Monitor service utilization and coordinate continuous quality improvement
• Participate in agency Performance Quality Improvement activities and required trainings
• Report incidents according to agency and IDOA/MCO procedures
• Approve personnel timesheets and remain accountable for daily allowable activities

AWC Program Supervisor

Manager

• Coordinate and facilitate program performance and quality improvement activities
• Serve as the CRR point person for Senior Services, AWC, and HCS programs
• Coordinate and monitor day-to-day service delivery and program operations within Home Care Services and Adult Wellness Center
• Coordinate and monitor intake, case transfer, assignment, and service delivery processes
• Maintain accurate and up-to-date participant, private-pay participant, and personnel files
• Support IDOA/MCO billing processes, including private pay
• Track service utilization, staff coverage, service assignments, supervisory visits, and record keeping
• Consult with program staff regarding participant issues and support problem resolution
• Provide regular updates, concerns, and efficiency or quality recommendations to the Director
• Plan, develop, organize, implement, and direct performance and quality improvement activities
• Oversee quarterly internal case record reviews and support PQI activities
• Collect, maintain, manage, and analyze participant service delivery, operational, statistical, and program data
• Identify service-delivery gaps and recommend improvement plans
• Assist with quarterly and year-end dashboards, PQI reports, statistical reports, outcome reports, participant surveys, and satisfaction processes
• Analyze trends and innovations in HCS and ADS sectors and make recommendations
• Support stakeholder communication and engagement activities
• Report incidents according to agency and IDOA procedures
• Directly supervise, train, and consult with three HCS Senior Supervisors
• Provide support and supervision to HCS Supervisors and other senior services staff when needed
• Provide orientation and onboarding training to newly hired staff
• Conduct regular supervision and maintain comprehensive supervisory notes
• Ensure timely probationary and annual performance evaluations
• Participate in staff hiring interviews and provide input to the Director
• Participate in staff meetings and professional development training
• Foster positive, collaborative, and respectful working relationships
• Submit personal timesheets and ensure compliance with agency and funder guidelines
• Work under the guidance of the Senior Services Director and exercise independent judgment in daily operations

Senior Supervisor

AWC Program Supervisor

Senior Service Manager