Senior Service Manager

Casa Central

. Coordinate and facilitate program performance and quality improvement activities .

Posted 9/15/2026full-timeRemote • Illinois • United StatesSenior💰 $0 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program performance coordination, quality improvement activities, and effective supervision within Home Care Services. Proficient in data analysis, stakeholder communication, and maintaining compliance with agency guidelines.

Highest-signal resume keywords

Program ManagementSupervisory ExperienceBilingual in Spanish and EnglishData AnalysisQuality Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social Work DegreeIn-Home Care Services ExperienceFiscal Report PreparationStatistical Report AnalysisMicrosoft Office ProficiencyCollege-Level Math SkillsCCP Management TrainingService Delivery CoordinationParticipant Data ManagementQuality Improvement Activities

Soft Skills

Effective CommunicationTime ManagementOrganizational SkillsAttention to DetailProfessional Composure

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft PublisherMicrosoft Excel

Certifications & Qualifications

CCP Management Training

Industry Keywords

Home Care ServicesAdult Wellness CenterQuality ImprovementStakeholder EngagementCultural Sensitivity

About the role

Key responsibilities & impact

Coordinate and facilitate program performance and quality improvement activities
Serve as the CRR point person for Senior Services, AWC, and HCS programs
Coordinate and monitor day-to-day service delivery and program operations within Home Care Services and Adult Wellness Center
Coordinate and monitor intake, case transfer, assignment, and service delivery processes
Maintain accurate and up-to-date participant, private-pay participant, and personnel files
Support IDOA/MCO billing processes, including private pay
Track service utilization, staff coverage, service assignments, supervisory visits, and record keeping
Consult with program staff regarding participant issues and support problem resolution
Provide regular updates, concerns, and efficiency or quality recommendations to the Director
Plan, develop, organize, implement, and direct performance and quality improvement activities
Oversee quarterly internal case record reviews and support PQI activities
Collect, maintain, manage, and analyze participant service delivery, operational, statistical, and program data
Identify service-delivery gaps and recommend improvement plans
Assist with quarterly and year-end dashboards, PQI reports, statistical reports, outcome reports, participant surveys, and satisfaction processes
Analyze trends and innovations in HCS and ADS sectors and make recommendations
Support stakeholder communication and engagement activities
Report incidents according to agency and IDOA procedures
Directly supervise, train, and consult with three HCS Senior Supervisors
Provide support and supervision to HCS Supervisors and other senior services staff when needed
Provide orientation and onboarding training to newly hired staff
Conduct regular supervision and maintain comprehensive supervisory notes
Ensure timely probationary and annual performance evaluations
Participate in staff hiring interviews and provide input to the Director
Participate in staff meetings and professional development training
Foster positive, collaborative, and respectful working relationships
Submit personal timesheets and ensure compliance with agency and funder guidelines
Work under the guidance of the Senior Services Director and exercise independent judgment in daily operations

Requirements

What you’ll need

Bachelor’s degree in Social Work, health or human services, or related field from an accredited college or university
Prior experience working in the in-home care services field and with older adult populations strongly preferred
Prior supervisory and/or program management experience preferred
Successful completion of CCP management training provided by IDOA or its designee when required
Bilingual in Spanish and English required
Computer literacy required
Proficiency with Microsoft Office applications including Outlook, Word, Publisher, and Excel
College-level math skills required
Ability to accurately prepare and analyze fiscal and statistical reports
Ability to work independently and collaboratively
Must develop and maintain positive and professional relationships with internal and external stakeholders
Must demonstrate tact, professional composure, diplomacy, effective communication, relational, supervisory, time management, organizational, and attention-to-detail skills
Personal cellphone required and ability to respond during working and non-working hours
Must be able to lift and carry up to 25 lbs
Subject to drug and alcohol screening, aptitude and skills testing
Sensitivity to cultural diversity required

Benefits

Comp & perks

Eligible for remote work
Personal cellphone reimbursement under Casa Central’s Personal Cellphone Usage Policy
Flexible work arrangement policy
Reasonable accommodations for individuals with disabilities
At-will employment