Senior Supervisor

Casa Central

. Provide direct supervision, training, and consultation to a team of four to five Supervisors .

Posted 9/29/2026full-timeChicago • Illinois • United StatesSenior💰 $0 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong supervisory and training capabilities in home care services, ensuring compliance with Illinois Department on Aging standards while effectively managing staff performance and participant care. Proficient in utilizing time and labor systems and maintaining accurate records to support operational efficiency.

Highest-signal resume keywords

Supervisory ExperienceHome Care ServicesBilingual in Spanish and EnglishMedsys EVV ProficiencyMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supervisory ExperienceHome Care ServicesStatistical Report AnalysisTime & Labor SoftwareMedsys EVVTelephonyUltiproComputer LiteracyHigh School-Level Math SkillsRecord Maintenance

Soft Skills

Effective CommunicationRelationship-BuildingTime ManagementOrganizational SkillsCollaboration

Tools & Technologies

Medsys EVVTelephonyUltiproMicrosoft Office

Certifications & Qualifications

High School Diploma or GEDSupervisory Training by IDOA

Industry Keywords

Illinois Department on AgingCommunity Care ProgramHome Care AidesParticipant InformationCare CoordinationManaged Care OrganizationQuality Improvement Processes

About the role

Key responsibilities & impact

Provide direct supervision, training, and consultation to a team of four to five Supervisors
Provide direct and indirect supervision to Home Care Aides when needed
Ensure services comply with best-practice standards and Illinois Department on Aging Community Care Program requirements
Assist in directing, monitoring, and evaluating day-to-day operations
Review monthly participant, service, and staff reports and recommend improvements to the Director
Utilize time and labor systems, including Medsys EVV, Telephony, and Ultipro
Maintain accurate participant, service, HCA, and personnel files
Monitor supervisory and direct-service staff assignments, service delivery, participant information, and personnel processes
Ensure timely submission of Case Action Notices and participant database updates
Coordinate new participant referrals and assignments of Supervisors and Home Care Aides
Monitor Home Care Aide schedules, assignments, participant calls, and quarterly home visits
Conduct home visits and document supervisory contacts when needed
Monitor plans of care, service provision, and staff performance
Provide participant information, referrals, and linkage to community services
Provide orientation, training, supervision, consultation, and performance-management support to assigned staff
Attend staff meetings, in-services, and ongoing training
Participate in hiring interviews and regular supervision with the Senior Services Manager
Support Supervisor/HCA meetings and foster collaborative working relationships
Maintain knowledge of IDOA policies, agency policies, mandated reporting, incident reporting, and quality-improvement processes
Approve timesheets and ensure compliance with agency and funder guidelines
Maintain relationships with IDOA/CCP Care Coordination and Managed Care Organization units
Engage in community outreach and promotion of the Home Care Services program

Requirements

What you’ll need

High school diploma or GED required
Minimum of four (4) years of proven supervisory experience in home care services or a similar older adult service setting
Bachelor’s degree in Social Work, health or human services, or related field preferred
Must successfully complete supervisory training provided by IDOA or its designee
Bilingual in Spanish and English required
Computer literacy required
Proficiency in Microsoft Office applications including Outlook, Word, Publisher, and Excel
Ability to learn and effectively utilize Time & Labor Software, including Medsys EVV, Telephony, and Ultipro systems
High school-level math skills required; ability to prepare and analyze programmatic statistical reports
Ability to work independently and collaboratively with diverse populations
Effective communication, supervisory, and relationship-building skills
Exceptional time management and organizational skills
Personal cellphone required and ability to respond during working and non-working hours
Access to a car, valid Illinois Driver’s License, and vehicle insurance required
Ability to travel throughout the Chicagoland area and to other locations throughout the city or state
Subject to drug and alcohol screening, aptitude and skills testing, and fingerprinting background check
Must be able to lift and carry up to 25 lbs

Benefits

Comp & perks

Eligible for remote work
Personal cellphone reimbursement under Casa Central’s Personal Cellphone Usage Policy
Professional development training and ongoing training opportunities
Reasonable accommodations for individuals with disabilities
At-will employment