Operations Manager

Casa

. Lead strategy and tactical execution for Casa's Austin operation .

Posted 10/2/2026full-timeAustin • Texas • United StatesMid-LevelSenior💰 $95,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in operations management, with a focus on service delivery, vendor management, and process improvement. Proven ability to execute projects effectively while maintaining high standards of quality and customer satisfaction.

Highest-signal resume keywords

Operations ManagementVendor ManagementProject ExecutionPeople ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Metrics-Driven EnvironmentProject ManagementRoot Cause AnalysisProcess DevelopmentService Delivery

Soft Skills

Clear CommunicationOrganizational SkillsProblem Solving

Tools & Technologies

Scheduling ToolsDispatch ToolsSupport Tools

Industry Keywords

Field ServicesHome ServicesContractor ManagementStartup ExperienceAustin Market Knowledge

About the role

Key responsibilities & impact

Lead strategy and tactical execution for Casa's Austin operation
Own service delivery across handymen, concierge, and vendor partners
Plan and execute projects of varying urgency and scope with minimal guidance
Manage stakeholders across the company
Build systems and dashboards to track and improve visit completion, on-time execution, quality, cost, handyman productivity, and homeowner satisfaction
Recruit, vet, and manage a local multi-discipline network of third-party vendors
Hold vendors to Casa's standards for quality, reliability, trust, and safety
Lead the team through the complexity of a fast-growing startup and new market
Triage service failures and property damage incidents
Coordinate with internal stakeholders and ensure members are made whole under the Casa Pledge
Participate in field operations when needed
Identify operational weaknesses and improve or reinvent processes
Uphold home access, entry, credential handling, background, and safety protocols

Requirements

What you’ll need

5+ years of experience in operations, marketplaces, logistics, field services, or a similarly fast-moving, metrics-driven environment
At least 2–3 years of people management, including running operations through frontline managers or leads
Measurable results in a complex, real-world operational environment
Organized systems mindset with ability to diagnose root causes, remove inefficiency, and build repeatable processes
Experience owning projects from start to finish and solving complex problems
Clear communication with technicians, vendors, and members
Ability to work evenings, weekends, and holidays when members need support
Nice to have: experience launching a new market or leading a field operations team
Nice to have: experience in home services, skilled trades, or managing contractor and vendor networks
Nice to have: familiarity with scheduling, dispatch, or support tooling
Nice to have: startup experience
Nice to have: knowledge of Austin's geography, neighborhoods, culture, and market

Benefits

Comp & perks

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