Casa

Operations

• Lead strategy and tactical execution for Casa's Austin operation
• Own service delivery across handymen, concierge, and vendor partners
• Plan and execute projects of varying urgency and scope with minimal guidance
• Manage stakeholders across the company
• Build systems and dashboards to track and improve visit completion, on-time execution, quality, cost, handyman productivity, and homeowner satisfaction
• Recruit, vet, and manage a local multi-discipline network of third-party vendors
• Hold vendors to Casa's standards for quality, reliability, trust, and safety
• Lead the team through the complexity of a fast-growing startup and new market
• Triage service failures and property damage incidents
• Coordinate with internal stakeholders and ensure members are made whole under the Casa Pledge
• Participate in field operations when needed
• Identify operational weaknesses and improve or reinvent processes
• Uphold home access, entry, credential handling, background, and safety protocols

Operations Manager