Implementation Lead

Case IQ

. Own the full implementation lifecycle from contract signing through go-live and early adoption for new and existing customers .

Posted 11/2/2026full-timeRemote • New ZealandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full implementation lifecycle, including customer onboarding, data migration, and integration solutions. Strong ability to communicate effectively with stakeholders and deliver training to ensure successful adoption and long-term value.

Highest-signal resume keywords

Implementation Project ManagementData Migration and IntegrationCustomer Onboarding and TrainingStakeholder ManagementB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation Lifecycle ManagementData MigrationAPI IntegrationWebhook ConfigurationBatch ProcessingDocumentation DevelopmentWorkflow TranslationPerformance AnalysisProcess RefinementCustomer Enablement

Soft Skills

Organizational SkillsCommunication SkillsAttention to DetailCollaborationGrowth-Oriented Mindset

Industry Keywords

B2B SaaSProfessional ServicesComplianceGRCRisk ManagementHRLegalInvestigations

About the role

Key responsibilities & impact

Own the full implementation lifecycle from contract signing through go-live and early adoption for new and existing customers
Lead multiple concurrent implementation projects, maintaining clear timelines, milestones, and documentation
Gather and translate customer requirements into scalable configuration, integration, and migration solutions
Configure and support integrations (APIs, webhooks, batch data transfers) and oversee data migration processes
Develop deep expertise in the product and investigative workflows to guide customers toward best practices
Deliver engaging user training and enablement to drive successful adoption and long-term value
Act as a trusted advisor to customers, proactively identifying risks, challenges, and opportunities
Collaborate cross-functionally with Product, Engineering, and Support to resolve issues and improve delivery
Provide structured feedback on product gaps, contribute to requirements, and support testing of new features
Analyze implementation performance and customer outcomes, surfacing insights and improvement opportunities
Continuously refine implementation processes to increase efficiency, scalability, and customer impact
Maintain and promote high standards of security, confidentiality, and compliance while handling company systems, customer information, and internal processes

Requirements

What you’ll need

2-3 years experience in implementation, project delivery, business analysis, customer onboarding, training, or a related customer-facing role
Strong organizational, communication, and stakeholder management skills
Ability to translate requirements into clear plans, workflows, documentation, or customer enablement materials
Comfort managing timelines, risks, competing priorities, and customer expectations
Solid understanding of data migrations and integration models (APIs, webhooks, batch processing)
Excellent communication skills, both written and verbal, with strong stakeholder management abilities
Highly organized with strong attention to detail and follow-through
Collaborative team player who can also operate independently
Growth-oriented mindset with a commitment to continuous learning and improvement
Experience in a B2B SaaS, technology, professional services, GRC, compliance, HR, legal, investigations, or risk-related environment (an asset!)

Benefits

Comp & perks

Work remotely within a flexible work environment
Generous professional development budget
Benefits program through our Employer of Record
Half-day Fridays in the summer