Security Assurance Specialist

Case IQ

. Support customer security questionnaires, RFPs, due diligence requests, and follow-up questions using approved content and guidance .

Posted 10/19/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$60,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong written communication skills and attention to detail while managing customer security requests and compliance documentation. Capable of collaborating with cross-functional teams to ensure accurate and timely responses to security questionnaires and due diligence requests.

Highest-signal resume keywords

Customer-Facing CommunicationProject TrackingInformation Security KnowledgeSaaS Operations ExperienceCompliance Standards Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Security QuestionnairesRFPsDue DiligenceAccess ControlEncryptionIncident ResponseSOC 2ISO 27001Data ProtectionTrust Center Content

Soft Skills

Attention to DetailOrganizational SkillsCollaborative Working StyleAbility to Ask QuestionsRelationship Building

Tools & Technologies

DocumentsSpreadsheetsKnowledge BasesCollaboration Tools

Industry Keywords

Information SecurityPrivacyComplianceEnterprise SoftwareSaaS SalesCustomer SuccessLegal OperationsNISTGDPRPIPEDA

About the role

Key responsibilities & impact

Support customer security questionnaires, RFPs, due diligence requests, and follow-up questions using approved content and guidance
Maintain an organized library of approved questionnaire responses, security documentation, and supporting evidence
Coordinate with Information Security, Compliance, Legal, Product, Engineering, IT, and Sales to gather accurate answers and identify appropriate reviewers
Track customer security requests, deadlines, owners, and outstanding items
Help maintain the Case IQ Trust Center by keeping published security and compliance information current and flagging gaps
Prepare customer-facing responses and route requests for policies, certifications, and privacy materials
Learn Case IQ’s products, security practices, and compliance commitments to recognize requests needing specialist review
Document repeatable Customer Assurance workflows, response standards, and lessons learned
Support continuous improvement of the customer security review process and coordinate between Sales and internal subject-matter experts

Requirements

What you’ll need

Early-career experience in a customer-facing, SaaS operations, security, privacy, compliance, sales operations, or related role; internships, co-op terms, or equivalent experience are welcome
Strong written communication skills and attention to detail
Ability to turn technical input into clear, accurate customer-facing responses
Good organizational and project-tracking habits
Ability to manage several requests and deadlines with guidance
Interest in information security, privacy, compliance, or enterprise software
Willingness to learn Case IQ’s products and security program
Comfort working with documents, spreadsheets, knowledge bases, and shared collaboration tools
Ability to ask thoughtful questions, identify missing information, and escalate requests requiring expert review
Collaborative working style and ability to build constructive relationships with Sales, Legal, Compliance, Security, Product, Engineering, and IT teams
Basic understanding of access control, encryption, incident response, SOC 2, ISO 27001, or data protection
Highest level of discretion in handling and protecting data and sensitive information
Nice to have: experience assisting with security questionnaires, RFPs, customer due diligence, or Trust Center content
Nice to have: familiarity with SOC 2, ISO 27001, NIST, GDPR, or PIPEDA
Nice to have: exposure to SaaS sales, customer success, procurement, legal operations, or compliance work

Benefits

Comp & perks

Work remotely within a flexible work environment
Competitive company-paid benefits plan
Generous professional development budget
RRSP/401k matching program
Half-day Fridays in the summer