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Customer Care Representative
Casella Waste Systems, Inc.. Answer or place customer calls to learn about and address needs, concerns, and issues with products or services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on relationship management, effective communication, and problem-solving. Proficient in using CRM software and Microsoft Office to enhance customer interactions and meet sales opportunities.
Highest-signal resume keywords
Customer Service ExperienceRelationship Management SkillsMicrosoft Office ProficiencyMicrosoft Dynamics CRM KnowledgeSales Opportunity Identification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceInside Sales ExperienceTyping ProficiencySales CertificationsProblem-Solving Skills
Soft Skills
Active ListeningCommunication SkillsTeam CollaborationCuriosityResults-Oriented
Tools & Technologies
Microsoft OfficeMicrosoft Dynamics CRMJob-Specific SoftwareDatabasesScripts
Certifications & Qualifications
Sales Certifications
Industry Keywords
Environmental FieldsSustainability
About the role
Key responsibilities & impact- Answer or place customer calls to learn about and address needs, concerns, and issues with products or services
- Respond efficiently and accurately to customers, explain possible solutions, and provide prompt, respectful, and courteous support
- Use active listening to confirm or clarify information and diffuse escalated situations
- Build rapport with customers and lasting relationships with call center team members
- Use job-specific software, databases, scripts, and tools to address customer topics
- Meet or exceed call center metrics while providing consistent customer service
- Assess customer needs and recommend products or services that may better suit them
- Participate in training and learning opportunities covering the company, products, sales, and services
- Perform other duties supporting the company vision, mission, and core values
Requirements
What you’ll need- High school diploma or GED
- 2-4 years of customer service or inside sales experience
- Legally eligible to work in the US
- Ability to work as part of a team in a collaborative environment
- Outstanding relationship management skills
- Excellent listening, communication, and problem-solving skills
- Ability to identify and develop sales opportunities
- Proficiency with Microsoft Office
- Typing proficiency
- Working knowledge of Microsoft Dynamics for CRM or similar software systems and related software
- Positive, team-oriented, curious, attentive, and results-oriented
- Advanced degree, relevant sales certifications, prior sales experience, and experience or interest in environmental and/or sustainability fields preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Maternity and parental leave
- Flexible Spending Accounts
- Discounted Stock Program
- 401(k)
- Employee awards
- Employee Assistance Plan
- Wellness incentive
- Tuition assistance
- Career pathways
- Competitive wages
- Employee stock purchase options
- Retirement savings options