Customer Care Representative

Casella Waste Systems, Inc.

. Answer or place calls to customers to learn about and address needs, concerns, or issues with products or services .

Posted 11/11/2026full-timeClifton Park • New York • United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve complex issues and build lasting relationships. Proficient in using CRM software and Microsoft Office to support sales opportunities and enhance customer interactions.

Highest-signal resume keywords

Customer Service ExperienceSales Opportunity IdentificationMicrosoft Dynamics ProficiencyRelationship Management SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceInside Sales ExperienceTyping ProficiencySales RecommendationsCall Center Metrics

Soft Skills

Outstanding Relationship ManagementExcellent Listening SkillsCommunication SkillsTeam CollaborationResults-Oriented

Tools & Technologies

Microsoft OfficeMicrosoft DynamicsJob-Specific SoftwareDatabasesScripts

Certifications & Qualifications

Relevant Sales Certifications

Industry Keywords

Environmental FieldSustainability

About the role

Key responsibilities & impact

Answer or place calls to customers to learn about and address needs, concerns, or issues with products or services
Research and investigate customer inquiries and requests to reach resolution
Respond efficiently and accurately, explain possible solutions, and ensure customers feel supported and valued
Actively listen, confirm or clarify information, and diffuse escalated situations
Build rapport with customers and lasting relationships with call center team members
Use job-specific software, databases, scripts, and tools when addressing customer topics
Meet or exceed call center metrics while providing consistent customer service
Assess customer needs and make sales recommendations for suitable products or services
Participate in training and learning opportunities covering company, products, sales, and services
Support Division sales representatives and provide customer support
Resolve increasingly complex problems and escalations
Take on special projects or assignments as needed

Requirements

What you’ll need

High school diploma or GED
2-4 years of customer service or inside sales experience
Legally eligible to work in the US
Ability to work as part of a team in a collaborative environment
Outstanding relationship management skills
Excellent listening, communication, and problem-solving skills
Ability to identify and develop sales opportunities
Proficiency with Microsoft Office
Typing proficiency
Working knowledge of Microsoft Dynamics for CRM or similar software systems and related software
Positive, team-oriented, curious, attentive, and results-oriented attributes
Advanced degree, relevant sales certifications, prior sales experience, and experience or interest in environmental and/or sustainability field preferred

Benefits

Comp & perks

Medical, Dental, Vision, Life & Disability Insurance
Maternity & Parental Leave
Flexible Spending Accounts
Discounted Stock Program
401K
Employee Awards
Employee Assistance Plan
Wellness Incentive
Tuition Assistance
Career Pathways
Incentive pay
Opportunities for advancement with the career paths program
Employee stock purchase and retirement savings options
Comprehensive medical plans