Senior Project Manager

CaseWorthy, Inc.

. Own the full lifecycle of large-scale, platform SaaS implementations on time, on budget, and with high customer engagement and satisfaction .

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $80,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing large-scale SaaS implementations, ensuring project milestones and customer satisfaction are met through effective communication, planning, and stakeholder management. Proficient in utilizing project management methodologies and tools to drive project success and manage risks.

Highest-signal resume keywords

Project ManagementSaaS ImplementationAtlassian Suite (Jira, Confluence)PMP CertificationBudget Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project PlanningRisk ManagementStakeholder ManagementDecision MakingCritical ThinkingProblem SolvingAttention to DetailMultitaskingFormal Project Management MethodologiesEnd-User Training

Soft Skills

Customer-Facing CommunicationInternal CommunicationOrganizational SkillsCollaborationStrategic Judgment

Tools & Technologies

Jira SoftwareJira Service ManagementJira Plans (Advanced Roadmaps)ConfluenceAI Tools (Rovo, Claude, CoPilot)

Certifications & Qualifications

PMP CertificationBachelor's Degree

Industry Keywords

Software as a Service (SaaS)Human Services IndustryGovernment ContractsRelational Database Management Systems

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the full lifecycle of large-scale, platform SaaS implementations on time, on budget, and with high customer engagement and satisfaction
Plan and designate project resources, monitor progress, and keep stakeholders informed throughout the engagement
Act as the primary point of contact throughout the software implementation process, setting the tone and cadence
Develop and define complete project plans and project artifacts, including charters, schedules, RAID logs, and communication plans
Ensure project milestones, budget, training needs, and business and technical requirements are met within the agreed timeline and budget
Forecast, surface, and manage project issues and risks proactively
Prepare weekly status reports for executives and facilitate weekly customer status review meetings
Establish and maintain effective working relationships with customers, including demanding or high-friction stakeholders
Advocate for customers by prioritizing and escalating issues while protecting scope, timeline, and resourcing
Determine when to escalate issues versus resolve them independently and own decision outcomes
Work cross-functionally on software enhancements, problem-solving, and implementation changes
Assist with system configuration and demonstrate final system setup
Collaborate with Sales and Account Management to manage changes to the original Scope of Work
Provide end-user training and technical support during implementation
Ensure effective transfer of training information to the work environment
Perform other duties as assigned

Requirements

What you’ll need

At least 5 years' experience in project management, including demonstrated ownership of full project outcomes
Strong organization and planning skills, with fluency in building and maintaining formal project artifacts (schedules, RAID logs, status reports, communication plans)
Excellent customer-facing and internal communication skills, with a track record of managing demanding or difficult stakeholders professionally and effectively
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Demonstrated ability to make important decisions under pressure and own the outcome
Strong critical thinking, problem-solving, and strategic judgment — able to see the health and trajectory of the overall engagement, not just the immediate task
Strong working knowledge of Atlassian suite, specifically Jira Software, Jira Service Management, Jira Plans (Advanced Roadmaps), and Confluence
Ability to lead project teams of various sizes and see them through to completion
Strong understanding of formal project management methodologies
Able to complete projects in a timely manner
Familiarity with Software as a Service (SaaS) applications
Budget management experience
Bachelor's Degree
PMP Certification preferred
Experience with Relational Database Management Systems preferred
Experience working in the Human Services Industry preferred
Experience with managing government contracts preferred
Knowledge of AI tools (Rovo, Claude, CoPilot, etc.) preferred
Must be able to work without employment visa sponsorship or STEM OPT work authorization

Benefits

Comp & perks

Fully remote work
Ability to travel nationwide, up to 15% annually