CaseWorthy, Inc.

Project Manager

• Own the full lifecycle of large-scale, platform SaaS implementations on time, on budget, and with high customer engagement and satisfaction
• Plan and designate project resources, monitor progress, and keep stakeholders informed throughout the engagement
• Act as the primary point of contact throughout the software implementation process, setting the tone and cadence
• Develop and define complete project plans and project artifacts, including charters, schedules, RAID logs, and communication plans
• Ensure project milestones, budget, training needs, and business and technical requirements are met within the agreed timeline and budget
• Forecast, surface, and manage project issues and risks proactively
• Prepare weekly status reports for executives and facilitate weekly customer status review meetings
• Establish and maintain effective working relationships with customers, including demanding or high-friction stakeholders
• Advocate for customers by prioritizing and escalating issues while protecting scope, timeline, and resourcing
• Determine when to escalate issues versus resolve them independently and own decision outcomes
• Work cross-functionally on software enhancements, problem-solving, and implementation changes
• Assist with system configuration and demonstrate final system setup
• Collaborate with Sales and Account Management to manage changes to the original Scope of Work
• Provide end-user training and technical support during implementation
• Ensure effective transfer of training information to the work environment
• Perform other duties as assigned

Senior Project Manager