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Field Service Technician
Cash Depot. Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products .
About the role
Key responsibilities & impact- Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products
- Perform scheduled and requested cash replenishment and coin removal
- Partner with the territory dispatcher to execute dispatch requests
- Complete tasks assigned by supervisors or Cash Depot staff
- Communicate inventory and support requests to complete scheduled tasks accurately and timely
- Complete administrative paperwork and reports
- Maintain department metrics for efficiency, safety, first-time fix rate, and other customer-focused measures
- Assist other technicians and provide ride-along or other training as needed
- Follow all security procedures and policies
- Maintain professional personal and vehicle image and required inventory standards
- Attend requested training in Wisconsin and maintain ATM and Air Products technical competencies
- Identify and recommend efficiency improvements
- Work independently with minimal supervision and operate as a team player
- Work in a traveling van and at customer locations, estimated at 50% of the shift
- Use lifting equipment, hand tools, an iPad, and a cell phone
Requirements
What you’ll need- High School Degree / GED
- Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer
- Ability to drive a vehicle over 50% of the shift
- Ability to work safely when lifting and performing position-related tasks
- Experience in troubleshooting or electro-mechanical work
- Ability to follow the Field Service Handbook
- Excellent written and verbal communication skills
- Ability to be organized, detailed, multitask, think critically, and solve problems
- Ability to adapt to workplace or duty changes
- Ability to lift and handle equipment and materials, including items up to 875 lbs. with lifting equipment
- Ability to work flexible schedules including nights, weekends, holidays, and on-call duty
- Ability to travel within the assigned territory and attend training in Wisconsin
Benefits
Comp & perks- Generous Profit-Sharing Bonus
- Competitive Medical, Dental & Vision coverage
- Company-paid Life Insurance & Short-Term Disability
- Paid Holidays and PTO
- Medical Deductible Reimbursement & Wellness Benefit Programs
- 401(k) with Company Match