Cash Depot

Field Engineer

• Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products
• Perform scheduled and requested cash replenishment and coin removal
• Partner with the territory dispatcher to execute dispatch requests
• Complete tasks assigned by supervisors or Cash Depot staff
• Communicate inventory and support requests to complete scheduled tasks accurately and timely
• Complete administrative paperwork and reports
• Maintain department metrics for efficiency, safety, first-time fix rate, and other customer-focused measures
• Assist other technicians and provide ride-along or other training as needed
• Follow all security procedures and policies
• Maintain professional personal and vehicle image and required inventory standards
• Attend requested training in Wisconsin and maintain ATM and Air Products technical competencies
• Identify and recommend efficiency improvements
• Work independently with minimal supervision and operate as a team player
• Work in a traveling van and at customer locations, estimated at 50% of the shift
• Use lifting equipment, hand tools, an iPad, and a cell phone

Field Service Technician

Operations

• Manage cash operations throughout the assigned territory
• Replenish ATM cash inventories
• Perform ATM and Smart Safe cash pulls
• Deliver coin orders and process deposits
• Follow cash handling and security procedures
• Complete route assignments accurately and efficiently
• Clear ATM jams
• Replenish receipt paper
• Perform machine diagnostics
• Reboot equipment
• Install software updates
• Escalate advanced issues to the skilled technical support team
• Build strong customer relationships
• Respond to customer needs professionally
• Communicate with dispatch and operations teams
• Complete service documentation accurately and on time
• Perform first-line maintenance on ATMs, Smart Safes, and AirVac equipment independently throughout the assigned territory

Cash Operations Technician

• Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products
• Perform scheduled and requested cash replenishment and coin removal
• Partner with the territory dispatcher to execute dispatch requests
• Complete tasks assigned by supervisors or Cash Depot staff
• Communicate inventory and support requests accurately and promptly
• Complete administrative paperwork accurately and promptly
• Maintain department metrics for efficiency, safety, first-time fix rate, and other customer-focused measures
• Assist and train other technicians, including ride-along training
• Follow all security procedures and policies
• Maintain a professional personal and vehicle image
• Maintain required inventory standards
• Attend training in Wisconsin and maintain technical competencies in ATM and Air products
• Identify and recommend efficiency improvements
• Work independently with minimal supervision while operating as a team player
• Travel within an assigned territory and operate at customer locations, estimated at 50% of the shift