Customer Relations Advisor, M/F

Castorama

. Promote and recommend Castorama services .

Posted 9/24/2026full-timePortet-sur-Garonne • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and commercial acumen while effectively managing customer projects from initiation to completion. Collaborates with sales and logistics teams to ensure project success and customer satisfaction.

Highest-signal resume keywords

Customer Service OrientationCommercial AcumenProject ManagementCollaborationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ThoroughnessCollaborative Mindset

Industry Keywords

Customer Portfolio ManagementProject DeliveryQuality AssuranceCost ManagementTimeline ManagementHome Improvement Services

Tech Stack

Tools & technologies

TypeScriptGo

About the role

Key responsibilities & impact

Promote and recommend Castorama services
Act as the customer’s primary point of contact and facilitate the delivery of their project
Support and coordinate the services associated with the customer’s project, with a focus on quality, cost, and timelines
Manage customer follow-up throughout the project, from the contractor’s pre-visit through to satisfaction measurement after completion of the work
Manage the customer portfolio
Ensure product availability
Collaborate with sales and logistics teams to support home improvement projects

Requirements

What you’ll need

Strong customer service orientation
Commercial acumen
Collaborative mindset
Thoroughness and organizational skills

Benefits

Comp & perks

Health insurance
Disability and life insurance
Works Council benefits
Break areas
Meal vouchers after three months of employment
Discount card for products sold in store
Close-knit and motivated team