Castorama

Customer Support

• Lead the Customer Service and Checkout team on a daily basis
• Ensure a high standard of customer service and support
• Ensure the accuracy and reliability of checkout and refund transactions
• Organize the team's activities to ensure smooth and efficient checkout operations
• Participate in recruitment, train, and engage team members
• Ensure the proper management of safes, cash floats, and banking transactions
• Comply with audit and security procedures

Customer Service and Checkout Manager

Sales

• Ensure customer satisfaction through a high-quality welcome and advice on products suited to their needs
• Grow department sales
• Recommend complementary solutions and a range of services
• Support customers with their home improvement projects
• Maintain high-quality self-service standards: stock replenishment, aisle cleanliness, and product facing
• Help showcase the product range through displays and window presentations
• Drive department performance through sales campaigns and promotions
• Work under the guidance of the Department Manager and Sector Manager

Paint Sales Advisor

• Ensure customer satisfaction through a high-quality welcome and advice on products suited to their needs
• Recommend the various services available to enhance customer satisfaction
• Maintain high-quality self-service standards: shelf replenishment, aisle cleanliness, and product facing
• Help showcase the product range through promotional displays and window displays
• Drive sales through in-store commercial initiatives and promotions
• Join a close-knit and motivated team

Sales Advisor – Home Improvement, M/F

• Ensure customer satisfaction through a high-quality welcome and advice on products suited to their needs
• Offer a range of services to enhance customer satisfaction
• Maintain high-quality self-service standards: replenishing shelves, keeping aisles clean, and ensuring effective product facing
• Help showcase the product offering through displays and window merchandising
• Drive sales-floor performance through commercial initiatives and promotions

Sales Advisor, Home Improvement

• Ensure customer satisfaction through a quality welcome and advice on products suited to their needs
• Grow department sales
• Recommend complementary solutions and a range of services
• Support customers with their home improvement projects
• Ensure a high-quality self-service area: shelf replenishment, aisle cleanliness, and product facing
• Help showcase the product range through displays and window presentations
• Drive sales through commercial initiatives and promotions
• Work under the guidance of a Department Manager and an Area Manager

Sales Advisor Intern

• Promote and recommend Castorama services
• Act as the customer’s primary point of contact and facilitate the delivery of their project
• Support and coordinate the services associated with the customer’s project, with a focus on quality, cost, and timelines
• Manage customer follow-up throughout the project, from the contractor’s pre-visit through to satisfaction measurement after completion of the work
• Manage the customer portfolio
• Ensure product availability
• Collaborate with sales and logistics teams to support home improvement projects

Customer Relations Advisor, M/F

• Ensure customer satisfaction through a high-quality welcome and advice on products suited to their needs
• Recommend the various services available to enhance customer satisfaction
• Maintain a high-quality self-service area: stocking shelves, keeping aisles clean, and ensuring products are properly faced
• Help showcase the product offering through displays and window merchandising
• Drive sales in the department through commercial initiatives and promotions

• Develop and retain a high-potential professional customer portfolio through prospecting and customer retention initiatives
• Build trusted relationships and ensure a seamless customer journey for professional customers
• Recommend services, follow up on quotations, and support their conversion into sales
• Analyze the customer portfolio and identify growth opportunities
• Track performance indicators and implement improvement initiatives
• Develop an understanding of customers’ business activities to anticipate their needs
• Build a proactive local presence with chambers of trades, associations, and business networks
• Monitor competitors and market activity
• Represent the Professional strategy to the management committee
• Engage store teams around the Professional strategy
• Manage and develop the store’s C-PRO team

Professional Customer Relations Department Manager

Supply Chain

• Organize the various logistics stages: receiving, delivery, and merchandising in the goods collection area
• Ensure products are made available efficiently
• Ensure the smooth flow of incoming and outgoing goods
• Meet product availability deadlines and maintain high storage quality standards
• Handle and monitor customer and/or supplier disputes
• Secure and organize pallet trains and storage areas for the store’s sales teams
• Participate in recruiting, train, and lead team members
• Ensure compliance with procedures and safety, hygiene, and loss-prevention rules

Logistics Manager – Goods Collection Area

• Ensure customer satisfaction through a welcoming experience and advice on products suited to their needs
• Drive sales in the department
• Recommend complementary solutions and additional services
• Support customers with their home improvement projects
• Ensure a high-quality self-service area: shelf replenishment, aisle cleanliness, and product facing
• Help enhance the presentation of the product offering through displays and window merchandising
• Energize the sales floor through commercial campaigns and promotions
• Work under the guidance of a Department Manager and an Area Manager

Sales Advisor

• Ensure customer satisfaction through a high-quality welcome and advice on products suited to their needs
• Drive sales in the department
• Recommend complementary solutions and a range of services
• Support customers with their home improvement projects
• Maintain high-quality self-service standards: shelf replenishment, aisle cleanliness, and product facing
• Help showcase the product range through displays and window presentations
• Boost department performance through promotional campaigns and special offers
• Work under the guidance of a Department Manager and an Area Manager

Technical Sales Advisor – Indoor Gardening

• Ensure customer satisfaction through a high-quality welcome and advice on products suited to their needs
• Recommend the various services available to enhance customer satisfaction
• Maintain high-quality self-service areas: stock replenishment, aisle cleanliness, and product facing
• Contribute to showcasing the product range through displays and window merchandising
• Drive sales area performance through commercial initiatives and promotions

Home Improvement Sales Advisor, M/F

• Ensure customer satisfaction through a high-quality welcome and advice on products suited to their needs
• Drive sales in the department
• Offer complementary solutions and a range of additional services
• Support customers with their home improvement projects
• Maintain high-quality self-service standards: shelf replenishment, aisle cleanliness, and product facing
• Help showcase the product range through displays and window presentations
• Energize the department through commercial campaigns and promotions
• Receive support from a Department Manager and an Area Manager

Customer Service and Checkout Manager

Paint Sales Advisor

Sales Advisor – Home Improvement, M/F

Sales Advisor, Home Improvement

Sales Advisor Intern

Customer Relations Advisor, M/F

Sales Advisor, Home Improvement

Professional Customer Relations Department Manager

Logistics Manager – Goods Collection Area

Sales Advisor

Technical Sales Advisor – Indoor Gardening

Home Improvement Sales Advisor, M/F

Sales Advisor, Building Materials