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Castorama

Customer Services Department Manager

Castorama

. Member of the store’s Management Committee .

Posted 10/7/2026full-timeSaint-Jacques-de-la-Lande • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and decision-making abilities while managing teams to enhance customer satisfaction and optimize commercial activities. Proven experience in developing service strategies and ensuring compliance with operational processes.

Highest-signal resume keywords
LeadershipCustomer Service FocusTeam ManagementService Strategy DevelopmentPerformance Monitoring

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Commercial Activity OptimizationCheckout Operations ImprovementPerformance Indicator AnalysisAction Plan Definition
Soft Skills
Results-Oriented MindsetStrong Sense of Responsibility
Certifications & Qualifications
Bachelor’s DegreeMaster’s Degree
Industry Keywords
Home ImprovementManagement CommitteeTeam EngagementCustomer Satisfaction

About the role

Key responsibilities & impact
  • Member of the store’s Management Committee
  • Develop and implement the services strategy
  • Manage teams to foster engagement, collective performance, and customer satisfaction
  • Develop and optimize commercial activity and the services offering
  • Improve the speed and reliability of checkout operations
  • Manage and oversee the department’s activities
  • Ensure compliance with processes
  • Monitor and analyze performance indicators
  • Define action plans

Requirements

What you’ll need
  • Strong sense of responsibility, leadership, and decision-making ability
  • Results-oriented mindset and strong customer service focus
  • Strong interest in home improvement
  • Bachelor’s to Master’s degree level (Bac+3 to Bac+5)
  • Significant experience in a similar role
  • Experience managing teams of 10 to 40 people

Benefits

Comp & perks
  • Health insurance
  • Disability and life insurance
  • Works Council benefits
  • Relaxation areas
  • Meal vouchers after three months of employment
  • Employee discount card for products sold in the store
  • Close-knit and motivated team