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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong commercial mindset and thorough understanding of the professional customer market, with proven experience in managing sales, quotations, and after-sales service. Excels in building lasting relationships with customers and promoting loyalty programs while ensuring high-quality service standards.
Highest-signal resume keywords
Proven Experience With Professional CustomersCommercial MindsetCustomer Service PassionOrganizational SkillsTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ManagementQuotation ManagementPerformance MonitoringAction Plan ImplementationSelf-Service Standards
Soft Skills
Customer Relationship BuildingThoroughnessTeamworkCommunication
Industry Keywords
PRO CustomersLoyalty ProgrammeCommercial CampaignsCustomer Journey
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Welcome and assist PRO customers directly in-store, building a privileged and lasting relationship
- Recommend services tailored to PRO customers’ needs
- Manage sales and quotations
- Provide after-sales service
- Support the loyalty programme and events for PRO customers
- Monitor performance indicators and contribute to the implementation of action plans
- Help engage colleagues and promote the PRO customer strategy
- Promote the PRO programme and ensure its visibility throughout the customer journey
- Ensure high-quality self-service standards: shelf replenishment, aisle cleanliness and product facing
- Help showcase the product offering and energise the sales floor during commercial campaigns and promotions
Requirements
What you’ll need- Knowledge of and curiosity about the professional customer market
- Proven experience working with professional customers
- Commercial mindset
- Passion for helping customers and a strong sense of customer service
- Thoroughness and organisational skills
- Ability to work as part of a team
Benefits
Comp & perks- Health insurance
- Disability and life insurance
- Works Council benefits
- Staff relaxation areas
- Meal vouchers after three months’ service
- Discount card for products sold in-store
- Supportive and motivated team