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Castorama

Professional Customer Relations Department Manager

Castorama

. Develop and retain a high-potential professional customer portfolio through prospecting and customer retention initiatives .

Posted 9/20/2026full-timeLes Clayes-sous-Bois • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and retaining professional customer portfolios while driving sales through effective relationship management and performance analysis. Possesses strong leadership and organizational skills to engage teams and implement improvement initiatives.

Highest-signal resume keywords
Professional Customer ManagementSales Conversion SupportPerformance TrackingLeadership AbilitiesAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Customer Service SkillsResults-OrientedTeam SpiritOrganizational SkillsThoroughness
Industry Keywords
Customer PortfolioBusiness NetworksMarket ActivityChambers of TradesProfessional Strategy

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Develop and retain a high-potential professional customer portfolio through prospecting and customer retention initiatives
  • Build trusted relationships and ensure a seamless customer journey for professional customers
  • Recommend services, follow up on quotations, and support their conversion into sales
  • Analyze the customer portfolio and identify growth opportunities
  • Track performance indicators and implement improvement initiatives
  • Develop an understanding of customers’ business activities to anticipate their needs
  • Build a proactive local presence with chambers of trades, associations, and business networks
  • Monitor competitors and market activity
  • Represent the Professional strategy to the management committee
  • Engage store teams around the Professional strategy
  • Manage and develop the store’s C-PRO team

Requirements

What you’ll need
  • Proven experience working with professional customers
  • Driven by challenges and results-oriented
  • Passion for delivering excellent service and strong customer service skills
  • Strong leadership abilities
  • Team spirit and ability to bring people together
  • Thoroughness and strong organizational skills
  • Analytical skills to manage the business effectively

Benefits

Comp & perks
  • Health insurance
  • Disability and life insurance
  • Works Council benefits
  • Relaxation areas
  • Meal vouchers (after three months of employment)
  • Discount card for products sold in the store (after three months of employment)