Associate Engineer

Catalyst Brands India

. Address questions and incidents of level one and some level two complexity .

Posted 9/22/2026full-timeEnfield • Connecticut • United StatesJuniorMid-Level💰 $64,500 - $67,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in IT Support Infrastructure, including Data Center hardware and LAN/WAN concepts, while effectively resolving complex technical issues and mentoring IT Technician Associates. Strong analytical and communication skills are essential for collaborating with teams and managing projects.

Highest-signal resume keywords

Data Center Hardware SupportLAN/WAN ConceptsUNIX Operating SystemIT Support InfrastructureProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Equipment InstallationProblem ResolutionChange Control SoftwareApplication SupportTechnical Documentation

Soft Skills

Analytical ThinkingCustomer Service OrientationTeam CollaborationMentoringCommunication Skills

Tools & Technologies

Change Control SoftwareProblem Management SoftwarePC/LAN EquipmentData Center Infrastructure

Certifications & Qualifications

Associate Degree in Computer ScienceCertifications in Applied Practice

Industry Keywords

IT SupportData Center OperationsLogistics EnvironmentsSortation SystemsEnvironmental Equipment

Tech Stack

Tools & technologies

Unix

About the role

Key responsibilities & impact

Address questions and incidents of level one and some level two complexity
Service customers using analytical and technical skills for advanced problem resolution
Mentor IT Technician Associates by providing instruction and guidance
Investigate requests from IT customers across the facility and other facilities
Support end user operations and work with remote support groups to implement hardware and software changes
Provide support and administration for applications and servers located within the facility
Resolve hardware, software, peripheral, and application problems
Research and coordinate implementation of approved business partner requests
Participate in and lead local and field-wide projects
Create and distribute local and field-wide documentation
Update incidents accurately and timely, escalate incidents and problems, and assist other IT Associates
Manage medium-complexity local projects and lead medium-complexity field-wide project teams
Develop task time estimates, monitor progress, and provide reports
Identify incident trends and recommend alternative problem-resolution actions
Install, customize, implement, and maintain network, PC/LAN equipment, and servers
Use Change Control and Problem Management software
Communicate with IT teams and vendors to resolve local issues
Follow operational standards for reporting, monitoring, and troubleshooting production issues
Participate in turnover meetings and update turnover documentation

Requirements

What you’ll need

Technical Institute/ Associate Degree in Computer Science / Info Systems, certifications in applied practice or equivalent formal training / work experience
Proven work experience within a Network or Computer operations environment
Familiarity with IT Support Infrastructure and related hardware
Proficient knowledge of Data Center hardware and support Infrastructure
Familiarity with standard workstation software used to perform daily duties
Proficient knowledge of LAN / WAN concepts and supporting hardware of the Network environment
Proficient knowledge of UNIX operating system and respective commands
Working knowledge of Data Center environments and related hardware
Strong aptitude for logical thinking and analytical processes
Ability to analyze and resolve problems of high complexity and assist IT Technician Associates
Ability to work effectively in a fast-paced, team-based, customer service-oriented environment
Strong partnering and communication skills
Familiarity with IT hardware, network equipment, and environmental equipment used in mid-to-large-scale Data Center Operations
Understanding of LAN and WAN architecture used to support mid-to-large-scale Data Center Operations
Strong knowledge of logistics environments, including sortation systems, scanners, and supporting infrastructure

Benefits

Comp & perks

Medical/dental/vision insurance starting on day one
Term life insurance
Paid vacation/holidays
401(k) Savings Plan with company match
Associate discount on merchandise across all Catalyst Brands
Training and development programs
Opportunities for advancement
Collaborative and supportive work environment