Catapult

Customer Success Manager

• Design and deliver high-value presentations and technical workshops for professional clubs, federations, and high-level decision-makers
• Represent Catapult as a speaker and subject matter expert at tactical roundtables, federation assemblies, industry conferences, and major business events
• Onboard and train professional soccer clubs on Catapult's integrated suite of Video Analysis, Integrated Wearable/GPS Data, Tactical Metrics, and Catapult Hub
• Support soccer clubs transitioning to Impect, Focus, and Catapult video platforms
• Align analytical workflows with Impect data sets and Catapult wearable metrics to ensure seamless migration and rapid time-to-value
• Act as a trusted strategic consultant for Performance Directors, Head Analysts, and Technical Staff
• Evaluate account health, understand high-level club decisions, protect core revenue, and identify upsell, cross-sell, and churn risks
• Travel extensively across North America to conduct hands-on training, match-day or pre-season support, tactical workshops, and industry events
• Collect structured customer feedback and collaborate with Product Management to influence the tactical software roadmap
• Collaborate with Business Development Managers to retain existing clients, expand product adoption, and identify revenue opportunities
• Establish commercial cadence, conduct account audits, lead client implementations, and support retention and expansion ACV across the soccer portfolio

Customer Success Specialist