Operations Project Associate

Catena

. Design and implement patient intake processes covering documentation, insurance verification, and financial obligation determination .

Posted 9/29/2026full-timeRemote • Honduras, Mexico, Colombia, Argentina, Peru, PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations, focusing on credentialing, payer enrollment, and insurance verification workflows. Proficient in designing systems for quality assurance, operational metrics tracking, and implementing technology solutions to enhance efficiency in regulated environments.

Highest-signal resume keywords

Healthcare Operations ExperienceCredentialing WorkflowsPayer Enrollment SystemsDashboard DevelopmentWorkflow Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CredentialingInsurance VerificationProcess ImprovementQuality AssuranceOperational Metrics TrackingKPI DevelopmentAI Tool ImplementationAutomation PlatformsTelehealth OperationsMulti-State Compliance

Soft Skills

Problem SolvingAutonomyCommunication

Tools & Technologies

Payer SystemsDashboard SoftwareWorkflow Optimization Software

Industry Keywords

HealthcareTelehealthBehavioral HealthMental HealthRegulatory Compliance

About the role

Key responsibilities & impact

Design and implement patient intake processes covering documentation, insurance verification, and financial obligation determination
Build systems and metrics to track care quality in virtual environments and identify discrepancies between patient self-reporting and clinician assessments
Create processes that flag potential care issues and trigger coaching or accountability measures
Leverage AI and telehealth technology to maintain quality standards as patient volume increases
Lead clinician credentialing workflows, including state registration verification and insurance provider enrollment across multiple payers
Collect and organize payer-specific information required by major insurers for payment processing
Design onboarding systems ensuring compliance and administrative requirements are completed before clinicians see patients
Build real-time dashboards tracking licensing, credentials, and payer enrollment across multiple states
Implement managed-based care frameworks to track patient progress and care effectiveness
Design telehealth audit processes to identify misalignments between patient outcomes and clinician notes
Create objective-metric accountability systems for appropriate care delivery
Develop KPI dashboards for leadership oversight of quality and compliance
Identify automation opportunities across operational workflows to reduce manual work
Streamline client scheduling, communication, and service retention using existing tools
Implement technology solutions that increase efficiency without requiring new platform purchases
Optimize backend systems to support multi-state growth without proportional increases in operational overhead
Work autonomously on internal operations projects without day-to-day clinician or patient management

Requirements

What you’ll need

5–8 years of healthcare operations experience, including a minimum of 3 years in U.S.-based systems involving credentialing, payer enrollment, and insurance verification workflows
Hands-on experience with major payer systems such as Blue Cross, Anthem, or equivalent
Understanding of credentialing across different provider types
Proven experience designing and implementing workflow optimization, process improvement, or quality assurance initiatives in healthcare or similarly regulated environments
Experience building systems or dashboards to track operational metrics and performance KPIs in a regulated healthcare setting
Demonstrated autonomy on backend operations projects with minimal supervision
Ability to identify problems and design solutions independently
Concrete experience streamlining manual processes, identifying efficiency opportunities, or implementing technology solutions to reduce manual work
English at C1+ CEFR level
Mental health, behavioral health, or telehealth operations experience preferred
Experience implementing AI tools, automation platforms, or workflow optimization software in healthcare settings preferred
Experience in scaling startups or mid-market healthcare organizations preferred
Familiarity with multi-state healthcare operations and state-level licensing, compliance, or regulatory requirements preferred
Dashboard and KPI development experience preferred

Benefits

Comp & perks

Competitive salary based on experience and skills
Fully remote work from anywhere
Team incentives and recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO in accordance with company policy
HMO coverage after 3 months for Philippines-based full-time employees
Direct mentorship from international industry experts
Ongoing learning and development resources
Global networking opportunities