Patient Care Coordinator

Catena

. Call referral-eligible patients flagged by the platform, starting at approximately 5 patients per day and scaling over time .

Posted 10/15/2026full-timeRemote • Honduras, Mexico, Colombia, PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient-facing healthcare coordination, focusing on appointment booking and conversion metrics while ensuring compliance with HIPAA regulations. Proficient in objection handling and empathetic communication to guide patients effectively through the referral process.

Highest-signal resume keywords

Patient-Facing Healthcare CoordinationObjection HandlingAppointment BookingCRM NavigationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient ManagementMedical TerminologyICD Diagnosis CodesInsurance VerificationBooking Rate Metrics

Soft Skills

Empathetic CommunicationPersuasionIndependent Work

Tools & Technologies

Internal DashboardCRM SoftwarePatient Management Tools

Industry Keywords

Protected Health InformationHealthcare BPOOutbound Phone CommunicationUS-Based PatientsSpanish-English Bilingual

About the role

Key responsibilities & impact

Call referral-eligible patients flagged by the platform, starting at approximately 5 patients per day and scaling over time
Explain in plain language why specialist referrals are needed based on patient care gaps
Address patient objections and questions empathetically and guide patients toward booking without pressure
Book appointments through the internal dashboard or coordinate with patients’ preferred providers
Maintain an 80%+ booking conversion rate across eligible patients contacted
Leave voicemails and send text or email follow-ups for patients who do not answer
Re-contact patients from previous days who have not booked
Research and answer questions about insurance, logistics, or referral reasoning
Escalate clinical questions outside the role’s scope to the appropriate internal contact
Review overnight patient notifications each morning through the internal dashboard
Update patient statuses using platform workflow tools
Access and review medical record summaries before calls
Handle Protected Health Information in accordance with HIPAA and company data protocols
Maintain accurate documentation of all patient interactions

Requirements

What you’ll need

2+ years of experience in patient-facing healthcare coordination, medical customer service, or healthcare BPO roles involving outbound phone communication
Demonstrated experience with objection-handling or conversion-focused communication, such as appointment-setting, booking rate metrics, or persuasion-based customer service
Experience working directly with US-based patients, clients, or customers by phone
C2 CEFR English fluency with a near-native, unobstructive accent for US patient-facing calls
Experience navigating CRM, scheduling, or patient management dashboards
Demonstrated ability to work independently with minimal supervision, such as in a small-team, startup, or remote BPO environment
Availability to work 9:00 AM–5:00 PM Central Time
Spanish-English bilingual fluency at B2+ CEFR Spanish is nice to have
Familiarity with medical terminology, ICD diagnosis codes, or insurance verification processes is nice to have
Prior HIPAA or PHI handling training is nice to have
Experience in an early-stage startup or fast-scaling, low-structure environment is nice to have

Benefits

Comp & perks

Competitive salary based on experience and skills
Fully remote work from anywhere
Team incentives and recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO in accordance with company policy
HMO coverage after 3 months for full-time employees in the Philippines
Direct mentorship from international industry experts
Ongoing learning and development resources
Global networking opportunities
Recruitment process: application, screening, skills assessment, topgrading interview, client interview, job offer, and client onboarding