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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR coordination, employee onboarding, and compliance tracking across multiple states, with a strong focus on payroll, benefits, and EHR systems. Proficient in presenting training sessions and managing clinician support in a mental health or medical practice environment.
Highest-signal resume keywords
HR CoordinationEmployee OnboardingUS Payroll KnowledgeEHR Platform ExperienceHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding CoordinationCompliance TrackingPayroll ManagementBenefits AdministrationDocument Management
Soft Skills
CommunicationTrainingCollaborationProblem-Solving
Tools & Technologies
CRM SystemsEHR PlatformsHubSpotSalesforceBambooHR
Industry Keywords
Mental HealthInsurance Payer CredentialingState Licensing RequirementsEmployee SupportPTO Management
About the role
Key responsibilities & impact- Answer HR and operational questions from 100+ clinicians and staff about PTO, payroll, and benefits
- Escalate complex payroll and benefits issues to specialist teams and follow up through resolution
- Present updates to groups of 30–40 clinicians in virtual meetings
- Assist clinicians with scheduling logistics and administrative questions
- Coordinate clinician onboarding across multiple US states with different licensing and credentialing requirements
- Build and maintain state-specific onboarding SOPs and checklists
- Train new hires on internal systems, the EHR platform, and collaboration tools during their first 30 days
- Manage offboarding steps and records for departing clinicians
- Track state-mandated compliance steps such as fingerprinting and live scans
- Support credentialing clinicians with insurance payers state by state
- Maintain records according to HIPAA data handling rules and state mental health regulations
- Conduct second-round interviews for senior operations and leadership roles
- Explain internal workflows, tools, and team structure to senior candidates
- Maintain knowledge of the internal CRM system and new EHR platform
- Collaborate daily with credentialing, revenue cycle, legal, and client coordinator teams
Requirements
What you’ll need- 5+ years of professional experience, with recent roles in HR coordination, people operations, or employee support
- Working knowledge of US payroll, PTO, and benefits structures, including handling and escalating employee questions
- Hands-on use of at least one CRM or project management platform: HubSpot, Zoho, Salesforce, Monday.com, or BambooHR
- Experience coordinating employee onboarding and offboarding, including document and compliance tracking
- Experience presenting updates or running training sessions for groups of 30+ people
- English at C1+ CEFR level
- Stable internet with a backup connection or backup work location
- Experience in mental health, therapy, or medical practice operations preferred
- Experience with an EHR or practice management platform such as SimplePractice or TherapyNotes preferred
- Exposure to HIPAA, insurance payer credentialing, or state licensing requirements preferred
- Experience onboarding employees across multiple states, countries, or locations preferred
- Experience with a US HRIS such as Gusto or Rippling preferred
Benefits
Comp & perks- Competitive salary based on experience and skills
- Fully remote work from anywhere
- Team incentives and recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO in accordance with company policy
- HMO coverage after 3 months for full-time employees based in the Philippines
- Direct mentorship from international industry experts
- Ongoing learning and development resources
- Global networking opportunities