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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management, change management, and process optimization, with a strong focus on stakeholder engagement and continuous improvement. Proficient in translating business requirements into actionable solutions while leveraging AI and automation to enhance productivity.
Highest-signal resume keywords
Project ManagementChange ManagementProcess MappingStakeholder EngagementContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements GatheringWorkshop FacilitationSolution DesignProcess Mapping (BPMN)Workflow Automation
Soft Skills
Analytical SkillsProblem-Solving SkillsInterpersonal SkillsCommunication SkillsLeadership Skills
Tools & Technologies
JIRAConfluenceMS ExcelVisioMiroLucidchartPower AutomateN8nZapier
Certifications & Qualifications
Lean Six Sigma BeltValue Stream Management CertificationProject Management Certification (CAPM, PMP, PRINCE2, ACP, PRINCE2 AGILE)Business Analysis Certification (CBAP, PMI-PBA)
Industry Keywords
EPMO ProcessesAI AdoptionData PrivacyQuality Management Standards (ISO 9001)Technology Environment
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Manage cross-departmental projects from ideation to completion, ensuring clear scope, planning, communication, stakeholder alignment, and measurable value realization
- Shape, enforce, and improve internal EPMO processes
- Facilitate adoption of EPMO processes, standards, and guidelines across teams
- Engage stakeholders to understand operating models, systems, and pain points and identify improvement opportunities
- Lead optimization initiatives to diagnose processes, identify bottlenecks, enhance workflows, improve quality, and reduce waste
- Facilitate workshops to capture, document, and prioritize business requirements
- Translate requirements into high-level and detailed solution designs and review them with business and technology stakeholders
- Support business cases and cost-benefit analyses for prioritization and investment decisions
- Provide internal consulting on process mapping, value stream mapping, process design, data collection methods, solution design, and performance standards or metrics
- Assist teams in adapting to new processes and facilitate smooth transitions as a change manager
- Plan and deliver change activities, including stakeholder impact analysis, communications, and training
- Conduct post-implementation reviews to measure change effectiveness and confirm benefit realization
- Identify opportunities to apply AI and automation to business processes
- Identify opportunities to improve PMO productivity and champion responsible AI adoption in line with data privacy and security policies
Requirements
What you’ll need- Bachelor’s degree in information technology, Business, or equivalent qualifications/experience
- 3+ years in a Project Manager, Business Analyst, Project Coordination, or Business Operations role
- Experience working within a technology environment and/or igaming
- Experience supporting mid- to large-scale projects using Predictive, Agile, and/or hybrid methodologies or structured project management practices
- Hands-on experience in requirements gathering, workshop facilitation, process mapping (e.g. BPMN), and solution design
- Strong understanding and practical experience applying change management, continuous improvement, and lean management principles
- Excellent analytical and problem-solving skills
- Strong interpersonal, communication, and leadership skills, with ability to influence stakeholders from C-level through all organizational layers
- Proficiency with JIRA, Confluence, MS Excel, process mapping tools such as Visio, Miro, or Lucidchart, and project management tools
- Demonstrated hands-on use of generative AI tools such as Claude, Microsoft Copilot, or ChatGPT, including strong prompting skills and understanding of AI limitations and responsible use
- Experience with workflow automation tools such as Power Automate, n8n, or Zapier is a plus
- Lean Six Sigma Belt, Value Stream Management, or Lean Management certification is a plus
- Project Management certification such as CAPM, PMP, PRINCE2, ACP, or PRINCE2 AGILE and/or Business Analysis certification such as CBAP or PMI-PBA is a plus
- Knowledge of quality management standards such as ISO 9001 is a plus
Benefits
Comp & perks- Hybrid working arrangement
- Full-time employment
