Director of Clinical Services

Catholic Charities Boston

. Manage all Catholic Charities behavioral health services, including day-to-day operations of the outpatient clinic in Salem, Massachusetts .

Posted 9/24/2026full-timeSalem • Massachusetts • United StatesLead💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing behavioral health services, including clinical operations, staff supervision, and compliance with regulatory standards. Proficient in crisis intervention, treatment planning, and community outreach to enhance program visibility and client care.

Highest-signal resume keywords

Independently Licensed (LICSW, LMHC, LMFT)Behavioral Health Program ManagementCrisis Intervention TechniquesSupervisory ExperienceKnowledge of Third-Party Billing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic SkillsTreatment PlanningCrisis Intervention TechniquesBehavioral Health Contract ManagementClinical Documentation ComplianceGrant WritingFinancial Statement ReviewClient Care CoordinationPerformance AppraisalRegulatory Knowledge

Soft Skills

Time ManagementCommunication SkillsStress ManagementLeadershipTeam Management

Tools & Technologies

Microsoft Office SuiteRemote Technology

Certifications & Qualifications

Master’s Degree in Social WorkValid Massachusetts Driver’s License

Industry Keywords

Behavioral Health ServicesSubstance Abuse Program ManagementClinical SettingCo-Occurring Substance AddictionMental Health DisordersDepartment of Children and Families (DCF)Department of Public Health (DPH)Bureau of Substance Abuse Services (BSAS)Insurance CredentialingQuality Assurance

About the role

Key responsibilities & impact

Manage all Catholic Charities behavioral health services, including day-to-day operations of the outpatient clinic in Salem, Massachusetts
Implement and manage behavioral health contracts with the Department of Children and Families and other funding agencies
Hire, supervise, and terminate clinic program staff
Directly supervise clinic psychiatrists and clinicians
Conduct clinical team meetings, case conferences, safety and quality assurance meetings, and in-service trainings
Provide performance feedback and corrective action for program staff and interns
Conduct annual performance appraisals for direct reports
Lead community outreach, identify referral sources, and generate referrals
Direct and supervise clinical intake operations
Ensure clinical documentation meets regulatory standards
Provide direction, training, and coaching to program staff and interns on DPH, BSAS, and DCF requirements
Maintain relevant agency licenses and the outpatient clinic policies and procedures manual
Complete insurance credentialing and ensure compliance with third-party payer requirements
Coordinate client care with the agency staff psychiatrist and other staff
Participate in monthly High-Risk Review meetings
Facilitate biannual Quality Assurance Committee meetings
Respond to client grievances, complaints, and on-call emergencies
Mediate clinician/client conflicts and manage day-to-day client needs
Monitor state and legislative rules affecting clinical services
Review financial statements and clinic budgets with business and finance leadership
Contribute to grant writing and serve on agency committees
Identify new opportunities and market programs to the community
Work in an office and residential building with employees and clients; perform work remotely as needed
Attend internal and external meetings and trainings
Travel locally

Requirements

What you’ll need

Independently licensed (LICSW, LMHC, LMFT)
Master’s degree in social work, mental health counseling, or related field
Minimum of 5 years post graduate experience in mental health and substance abuse program management
Prior supervisory experience with proven ability to provide leadership and team management
Strong diagnostic and treatment planning skills
Time management, communication, and stress management skills
Strong written and communication skills
Skilled crisis intervention techniques
Knowledge of Microsoft Office Suite and internet skills including the use of remote technology
Thorough knowledge of applicable state rules and regulations
Knowledge of co-occurring substance addiction, mental health disorders, and risk treatment planning
Experience working with adults, adolescents, children, and families in a clinical setting
Knowledge of crisis intervention techniques with continuous training
Knowledge of third-party billing
Ability to be on call for emergencies and work evening and weekend hours as needed
Valid Massachusetts driver’s license and access to a reliable vehicle for local travel

Benefits

Comp & perks

403(b) savings plan
Generous time off
Equal opportunity employment