Diversion Navigator

Catholic Charities Twin Cities

. Conduct initial screenings, crisis stabilization, and diversion assessments for callers seeking emergency shelter .

Posted 9/17/2026part-timeRemote • Minnesota • United StatesJuniorMid-Level💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting assessments, developing diversion plans, and navigating housing resources to support clients in achieving housing stability. Proficient in relationship-building and effective communication with diverse populations, while maintaining accurate data tracking and reporting.

Highest-signal resume keywords

Housing Program KnowledgeLandlord/Tenant MediationCrisis StabilizationData Tracking in HMISInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Intake ProcessesAssessment ProcessesEligibility DeterminationConflict ResolutionHousing Navigation

Soft Skills

Relationship-BuildingEffective Communication

Tools & Technologies

HMISMicrosoft Office

Industry Keywords

Human ServicesHousing InstabilityCommunity ResourcesLandlord/Tenant LawForeclosure Processes

About the role

Key responsibilities & impact

Conduct initial screenings, crisis stabilization, and diversion assessments for callers seeking emergency shelter
Collaborate with clients to develop diversion plans involving landlord or family mediation, short-term financial assistance, or other housing resources
Maintain relationships with community partners to connect clients with appropriate services
Coordinate with County Financial Assistance workers to verify eligibility, complete documentation, and process rent, utility, or damage-deposit payments when applicable
Track and report required data accurately and promptly in HMIS and other systems
Maintain a resource referral database
Stay informed about community programs, coordinated assessment processes, and housing stabilization initiatives
Provide education, coaching, and advocacy to support clients navigating systems and achieving housing stability
Contribute to program evaluation, service delivery improvement, and collaborative team meetings
Represent Catholic Charities at assigned community events and meetings
Perform other duties as assigned

Requirements

What you’ll need

Post-secondary education required
Two (2) years of relevant experience in human services, housing, or related fields
Knowledge of housing programs and city regulations, including landlord/tenant law and foreclosure processes
Experience conducting intake, assessment, or eligibility determination processes
Experience in landlord/tenant mediation, conflict resolution, or housing navigation
Working knowledge of community resources for individuals and families experiencing homelessness or housing instability
Demonstrated skill in relationship-building and effective interpersonal communication (written and verbal)
Excellent computer skills, including experience with HMIS and Microsoft Office
Ability to work with diverse and low-income populations, including those experiencing homelessness, unstable housing, or mental illness

Benefits

Comp & perks

Full-time benefits eligible
Training
Mentorship
Opportunities for professional growth