Catholic Charities Twin Cities

Navigator

• Conduct initial screenings, crisis stabilization, and diversion assessments for callers seeking emergency shelter
• Collaborate with clients to develop diversion plans involving landlord or family mediation, short-term financial assistance, or other housing resources
• Maintain relationships with community partners to connect clients with appropriate services
• Coordinate with County Financial Assistance workers to verify eligibility, complete documentation, and process rent, utility, or damage-deposit payments when applicable
• Track and report required data accurately and promptly in HMIS and other systems
• Maintain a resource referral database
• Stay informed about community programs, coordinated assessment processes, and housing stabilization initiatives
• Provide education, coaching, and advocacy to support clients navigating systems and achieving housing stability
• Contribute to program evaluation, service delivery improvement, and collaborative team meetings
• Represent Catholic Charities at assigned community events and meetings
• Perform other duties as assigned

Diversion Navigator