Receptionist

Catholic Diocese of Dallas

. Serve as the primary point of contact for visitors, employees, clergy, vendors, parish representatives, and guests .

Posted 10/16/2026full-timeDallas • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and communication skills while maintaining confidentiality and professionalism in a fast-paced environment. Proficient in administrative support tasks and collaboration with various departments to ensure smooth operations.

Highest-signal resume keywords

Customer Service ExcellenceBilingual English And SpanishMicrosoft Office Suite ProficiencyVisitor Management ProceduresAdministrative Support Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocument PreparationRecordkeepingMulti-Line Telephone SystemsVisitor Management Software

Soft Skills

Excellent Verbal CommunicationStrong Interpersonal SkillsOrganizational SkillsAttention To DetailProblem-Solving Skills

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelStandard Office Equipment

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

ReceptionistFront DeskAdministrative SupportHospitalityNonprofit

About the role

Key responsibilities & impact

Serve as the primary point of contact for visitors, employees, clergy, vendors, parish representatives, and guests
Answer and direct incoming telephone calls and take detailed messages when appropriate
Manage visitor registration, visitor logs, credentials, staff notifications, and security protocol compliance
Monitor access to the Pastoral Center and coordinate with Safety and Security personnel
Monitor front desk security systems and report safety, security, or facility concerns
Receive, process, sort, and distribute mail, packages, deliveries, and courier services
Maintain a clean, organized, and professional reception area
Respond to general inquiries and provide accurate information or direct individuals to appropriate departments
Provide administrative support including data entry, document preparation, filing, scanning, copying, and recordkeeping
Coordinate communication among Reception, Security, Facilities, Human Resources, and other Pastoral Center departments
Maintain strict confidentiality when handling sensitive information
Support emergency response procedures and follow safety protocols
Perform other duties as assigned

Requirements

What you’ll need

Demonstrated commitment to providing exceptional customer service with professionalism, courtesy, and respect
Excellent verbal and written communication skills
Strong interpersonal skills
Ability to maintain composure, professionalism, and sound judgment in a fast-paced environment with frequent interruptions
Excellent organizational and time-management skills with strong attention to detail
Ability to maintain confidentiality and exercise discretion
Proficiency with Microsoft Office Suite (Outlook, Word, Excel), email, multi-line telephone systems, visitor management software, and standard office equipment
Ability to identify routine issues, exercise sound judgment, and resolve problems while knowing when to escalate concerns
Ability to work collaboratively with Security & Safety, Facilities, Human Resources, Administration, and other diocesan departments
Bilingual English and Spanish communication skills required
High School Diploma or GED required
Minimum of two (2) years of experience in a receptionist, front desk, administrative support, hospitality, customer service, or similar professional office environment preferred
Previous experience supporting a church, nonprofit, educational institution, healthcare organization, or professional office environment preferred
Experience utilizing Microsoft Office Suite, multi-line telephone systems, visitor management procedures, and standard office technology preferred
Demonstrated reliability, professionalism, and consistent attendance
Ability to remain calm, courteous, and solution-oriented during periods of high visitor volume, challenging interactions, or emergency situations
Ability to remain seated for extended periods
Ability to stand, walk, bend, reach, and move throughout the reception area as needed
Ability to occasionally lift and transport mail, office supplies, and packages weighing up to 25 pounds

Benefits

Comp & perks

Full-time employment
Monday through Friday, 9:00 a.m. to 5:00 p.m., with flexibility to support modified summer schedules or occasional special events as needed