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Data Operations Analyst I
Catholic Relief Services. Provide data operational support for fundraising and business systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data management, including data quality, validation, and remediation, while effectively supporting fundraising and business systems. Proficient in creating documentation and user guides, with strong communication skills to assist users and streamline operational processes.
Highest-signal resume keywords
Data ManagementCRM SupportData Quality AssuranceDocumentation CreationUser Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLPythonData ImportsRecord MaintenanceDuplicate ManagementData CleanupData ValidationData ReconciliationAI/Prompt EngineeringIntermediate Excel
Soft Skills
Attention to DetailOrganizational SkillsTime ManagementWritten CommunicationVerbal Communication
Tools & Technologies
Clearview CRMSpringboard by Jackson RiverEveryActionMobileCommonsDonorDriveSalesforce NPSPServiceNow
Industry Keywords
Fundraising OperationsMarketing OperationsCustomer SupportConstituent Management SystemsMarTech
Tech Stack
Tools & technologiesPythonServiceNowSQL
About the role
Key responsibilities & impact- Provide data operational support for fundraising and business systems
- Perform scheduled acknowledgment processing beginning at 7:30 AM ET on Tuesdays and Thursdays
- Conduct duplicate review and remediation activities
- Execute approved bulk uploads, imports, and data maintenance tasks
- Process constituent and organizational record merges
- Complete recurring operational activities within defined service levels
- Maintain operational logs and documentation
- Escalate exceptions, risks, and unresolved issues
- Perform routine data cleanup, validation, reconciliation, and remediation
- Identify recurring data quality issues and recommend corrective actions
- Test and build automated methods for data quality and duplicate resolution using programming and AI
- Respond to ServiceNow requests and user questions
- Assist users with system navigation, reporting, and standard processes
- Resolve common support issues using documented procedures
- Create and maintain user guides, job aids, FAQs, and knowledge articles
- Analyze recurring support requests and document solutions
- Support communication and adoption of system changes and enhancements
- Identify opportunities to streamline support processes
- Assist with testing and validation of system enhancements
- Participate in documentation and process improvement efforts
- Support special projects related to data quality, user support, and system adoption
- Share user feedback to improve systems and processes
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and experience
- 2-5 years of experience in fundraising and/or marketing operations, customer support, data management, CRM support, or business systems support
- Strong attention to detail and commitment to data accuracy
- Strong organizational and time-management skills
- Ability to manage recurring operational responsibilities while responding to user needs
- Strong written and verbal communication skills
- Ability to work cross functionally
- Ability to explain technical concepts to non-technical users
- Required English language
- Legally able to work where the position is performed
- Experience with CRM, fundraising, MarTech, or constituent management systems
- Experience with Clearview CRM, Springboard by Jackson River, EveryAction, MobileCommons, DonorDrive, and/or Salesforce NPSP
- Experience using ServiceNow or similar ticketing platforms
- Experience with data imports, record maintenance, or duplicate management
- Experience creating documentation, job aids, and user guides
- Intermediate Excel skills
- Knowledge of SQL, Python, APIs, and/or AI/Prompt Engineering
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Generous retirement savings plan
- Collaborative, mission-driven work culture