Catholic Relief Services

Program Manager

• Develop the project’s MEAL system and manage MEAL implementation through start-up, implementation, and close-out
• Contribute to needs assessments and develop results frameworks, theories of change, Proframes, and SMILER
• Provide technical support for qualitative and quantitative MEAL data analysis, data quality, and data management
• Integrate data analysis and reflection to improve ongoing activities and evidence-based programming
• Ensure compliance with donor and agency MEAL requirements and standards
• Communicate the agency’s MEAL approach and key findings to country program colleagues and partners
• Maintain collaborative relationships with communities and stakeholders and support meaningful participation
• Share MEAL learning in broader regional discussions
• Contribute to MEAL planning, narratives, budgeting, and implementation
• Identify partner capacity and technical assistance needs; contribute to capacity strengthening and train stakeholders
• Support donor report production and organize quarterly partner meetings
• Report annual Global Results in the CRS system and upload reports to centralized systems

Program Manager I – MEAL Continuity of Integrated Health Services

• Serve as a member of the leadership team for the multi-country Continuity of Integrated Health Services (CIHS) project
• Lead and manage the technical MEAL component throughout the program cycle
• Develop, implement, supervise, and strengthen data collection, management, and reporting systems at community, health-structure, and partner levels
• Ensure data quality, reliability, and regularity
• Oversee project performance monitoring, data analysis, indicator reporting, data quality assurance, evaluations, and accountability mechanisms across participating countries
• Manage and supervise program talent, including goal setting, coaching, development plans, staff well-being, and performance management
• Lead program learning, research, publications, knowledge management, and dissemination of promising practices and lessons learned
• Pre-position CRS for MEAL growth opportunities and provide technical guidance for large or complex proposals
• Design and implement methodologies integrating donor strategies, priorities, and requirements into CRS approaches
• Oversee technical assistance and capacity strengthening for program staff and partner organizations
• Identify, assess, evaluate, and strengthen relevant partnerships
• Ensure timely project expenditures aligned with financial plans and responsible stewardship of project resources
• Maintain relationships with partners and stakeholders to support project objectives and CRS’s mission
• Ensure donor compliance and support continuous improvement and high-quality programming

Program Manager II – MEAL Continuity of Integrated Health Services

Advisor

• Contribute to the design, advocacy, and implementation of CIHS Digital Health Solutions strategies, standards, tools, and best practices
• Support country teams and government counterparts in business-process analysis, requirements documentation, and translation of programmatic needs into digital health system specifications
• Provide technical solutions, leadership, and support to country teams, Ministries of Health, directorates, and government stakeholders
• Strengthen the design, implementation, scale-up, interoperability, governance, and sustainability of digital health and health information systems
• Ensure digital solutions align with national strategies, policies, standards, and health-system-strengthening objectives
• Support strategic growth, proposal development, project design, staffing, and milestone plans, workplans, budgets, and reports
• Lead capacity-strengthening initiatives covering solution design, project management, system configuration and deployment, mobile device management, user support, training, and technology operations
• Support the collection, management, analysis, visualization, and use of health data for decision-making, monitoring, and service-delivery improvements
• Develop learning and training strategies, roadmaps, governance structures, and sustainability plans; organize or facilitate trainings, workshops, and conferences
• Mentor and coach technical advisors, country-program staff, and government partners
• Lead knowledge management and learning activities, including documenting and sharing successes, practices, lessons learned, and implementation research
• Represent CRS in regional and global digital-health forums and build partnerships to influence approaches, funding opportunities, and policies

Technical Advisor III, Digital Health Solutions – Continuity of Integrated Health Services

General

• Provide overall technical leadership for the CIHS project across malaria, MNCH, laboratory systems, disease surveillance, health information systems, supply chain strengthening, and other health systems strengthening interventions
• Serve as the primary technical point of contact with the Department of State and public, private, and non-government stakeholders when requested
• Lead development and execution of an integrated technical strategy across disciplines, countries, and consortium partners
• Ensure technical activities deliver high-quality, timely results aligned with donor priorities, country needs, global best practices, CRS standards, and MEAL policies
• Manage, supervise, and mentor a multidisciplinary team of technical advisors
• Foster collaboration, manage team dynamics and staff well-being, tailor development plans, and complete performance assessments
• Contribute to staffing plans and recruitment of senior technical staff
• Manage and mitigate technical risks and monitor national health priorities, policies, and contextual factors
• Ensure adherence to staff safety, security, and safeguarding policies and plans
• Promote responsible stewardship of agency and donor resources and support budget management, reporting, and accountability
• Maintain relationships with consortium partner organizations and coordinate partner staff roles and activities
• Foster learning, collaborative problem-solving, sharing of lessons learned, adaptive management, and continuous improvement
• Identify technical capacity gaps and propose training, mentoring, and technical assistance for CRS, partner, and government stakeholders
• Provide strategic oversight and leadership for technical programming across Guinea, Liberia, Mali, and Togo
• Support achievement of project results and transition of health programs to country ownership

Deputy Chief of Party II, Technical – Continuity of Integrated Health Services

• Support implementation of El Niño preparedness workplans across assigned South America countries or hotspots
• Maintain activity plans, deliverable trackers, meeting records, and follow-up actions across program and operational functions
• Compile and synthesize hazard, vulnerability, exposure, seasonal, and scenario information into preparedness actions
• Support stakeholder and service mapping with governments, Caritas structures, humanitarian coordination bodies, community actors, and other stakeholders
• Facilitate partner sessions to develop contingency plans, response strategies, targeting approaches, geographic priorities, and scalable scenarios
• Support documentation of program quality standards, intervention packages, eligibility criteria, referral pathways, transfer values, and adaptation rules
• Coordinate with supply chain and operations colleagues on relief kits, in-kind assistance, and cash or voucher options
• Support partner readiness for cash and voucher assistance, including data requirements, accountability, protection, monitoring, and payment follow-up
• Prepare activation-ready materials including assessment tools, response concepts, implementation plans, budget inputs, procurement requests, risk registers, and donor inputs
• Monitor preparedness and activated response tasks, flag delays or quality concerns, and support corrective action
• Work with MEAL and information-management colleagues on indicators, data-collection tools, monitoring plans, feedback mechanisms, and learning questions
• Integrate safeguarding, protection, gender, age, disability inclusion, accountability, conflict sensitivity, and disaster risk reduction
• Assist with partner readiness assessments and action plans
• Organize and co-facilitate coaching sessions, workshops, simulations, tabletop exercises, and readiness tests
• Provide day-to-day technical support to partners and promote sustainable local ownership
• Contribute to proposal development and resource mobilization
• Document decisions, lessons, readiness gaps, good practices, recommendations, and knowledge-management materials
• Compile the final El Niño preparedness package for assigned countries or workstreams

Program Manager I – El Niño Preparedness, EMPOWER/RAPID

Data Analyst

• Provide data operational support for fundraising and business systems
• Perform scheduled acknowledgment processing beginning at 7:30 AM ET on Tuesdays and Thursdays
• Conduct duplicate review and remediation activities
• Execute approved bulk uploads, imports, and data maintenance tasks
• Process constituent and organizational record merges
• Complete recurring operational activities within defined service levels
• Maintain operational logs and documentation
• Escalate exceptions, risks, and unresolved issues
• Perform routine data cleanup, validation, reconciliation, and remediation
• Identify recurring data quality issues and recommend corrective actions
• Test and build automated methods for data quality and duplicate resolution using programming and AI
• Respond to ServiceNow requests and user questions
• Assist users with system navigation, reporting, and standard processes
• Resolve common support issues using documented procedures
• Create and maintain user guides, job aids, FAQs, and knowledge articles
• Analyze recurring support requests and document solutions
• Support communication and adoption of system changes and enhancements
• Identify opportunities to streamline support processes
• Assist with testing and validation of system enhancements
• Participate in documentation and process improvement efforts
• Support special projects related to data quality, user support, and system adoption
• Share user feedback to improve systems and processes

Data Operations Analyst I

• Support development and implementation of agency-wide strategies, standards, tools and best practices for Cash and Market Based Programming
• Help ensure cross-sectoral integration of gender, protection mainstreaming and disaster risk reduction
• Provide programmatic and operational technical solutions to Country Program teams remotely and on-site
• Advise on strategic planning, standards, best practices, partnership principles, tools and monitoring and evaluation
• Contribute to or lead technical design for proposals and support proposal preparation, design, submission and approval
• Act as a technical writer on proposal development teams as needed
• Advise project teams on integrating donor strategies, priorities and technical requirements
• Support capacity strengthening through learning and training strategies, curricula, trainings, workshops, coaching and mentoring
• Collect and analyze program data and share lessons learned and best practices
• Contribute to the Cash and Market Based Programming learning agenda
• Maintain relationships with donors, peer organizations, research and other institutions
• Participate in Cash and Market Based Programming forums
• Support Country Programs and partners in strengthening cash readiness
• Support development of capacities, identification of cash delivery mechanisms and Financial Service Providers, SOPs and tools
• Support design and implementation of pilot cash programs
• Collaborate with internal HRD, regional and Country Program staff and external partners, donors and peer agencies

Technical Advisor I, Cash & Markets

• Create educational and training resources to mobilize parish-based volunteers in fundraising, awareness raising and advocacy
• Support the development and implementation of engagement resources and activities for high school and university students
• Support ongoing engagement of parish and school-based volunteers
• Implement and maintain tracking tools for volunteer engagement and prepare routine analyses
• Support amplification of CRS content on church communications channels through research, mapping and sharing of resources
• Use existing data management systems to capture and report on activities

Specialist I – Church Engagement

• Provide technical leadership, advice, guidance, and support on family strengthening and safe family-based alternative care programming
• Serve as the project's lead technical resource for strengthening child protection systems and promoting family-based care
• Develop and refine technical approaches, guidance, tools, and implementation frameworks
• Provide remote and on-site technical solutions to regional and Country Program teams
• Support government institutions, faith actors, civil society organizations, and social service workforces to strengthen child protection and family care services
• Contribute to technical design of large and complex proposals, monitoring systems, and indicators
• Advise project teams on integrating donor strategies, priorities, and technical requirements
• Develop learning strategies, training curricula, technical guidance, workshops, mentoring, and coaching
• Promote cross-country learning, knowledge management, and exchange of best practices
• Collect and analyze program data, evaluate strategic projects, measure impact, and produce technical reports and learning products
• Support milestone-based deliverables, technical verification, and adaptive management
• Establish and maintain relationships with donors, peer organizations, research institutions, and other stakeholders
• Participate in forums related to early childhood development, nurturing care, positive parenting, child health, nutrition, early learning, and household economic strengthening
• Coordinate technical support with the Child Protection and Care System Strengthening Technical Advisor II

Technical Advisor II – Family Strengthening

• Provide technical leadership, advice, guidance, and support on child protection and care systems strengthening
• Support regional and Country Program teams in delivering high-quality programming for vulnerable children and families
• Serve as the project’s lead technical resource for child protection and care systems strengthening
• Develop and implement agency-wide strategies, standards, tools, and best practices
• Provide technical solutions remotely and on-site for strategic planning and program design and implementation
• Lead technical approaches, guidance, tools, and implementation frameworks for child protection systems strengthening, care reform, family care reform, deinstitutionalization, gatekeeping, case management, social service workforce strengthening, and safeguarding systems
• Strengthen the capacity of government institutions, faith actors and networks, civil society organizations, and social service workforces
• Contribute to growth opportunities and technical design of large or complex donor proposals
• Develop learning strategies, training curricula, technical guidance, workshops, mentoring, and coaching
• Promote cross-country learning, knowledge management, and exchange of best practices and innovations
• Collect and analyze program data, evaluate strategic projects, measure impact, document best practices, and produce technical reports and learning products
• Support milestone-based deliverables, technical verification, and adaptive management
• Establish and maintain relationships with donors, partners, peer organizations, research institutions, and other organizations
• Participate in relevant child protection, family care reform, safeguarding, and care system strengthening forums
• Coordinate technical support with the Family Strengthening Technical Advisor II

Technical Advisor II – Child Protection and Care System Strengthening

• Provide leadership and management of technical MEAL throughout the program cycle
• Develop, implement, supervise, and strengthen data collection, management, and reporting systems at community, child protection, health structure, and partner levels
• Lead milestone tracking, verification, and reporting systems
• Harmonize monitoring, reporting, data management, and learning approaches across participating countries, partners, and technical workstreams
• Oversee monitoring and measurement of child protection systems strengthening, family strengthening, family-based care, safeguarding, and integrated early childhood development outcomes
• Provide technical leadership to country-level MEAL staff, government counterparts, local partners, and technical resource organizations
• Strengthen and expand national child protection, care, and ECD information and MEAL systems
• Lead cross-country program learning, knowledge management, and adaptive management through analysis and use of evidence and performance data
• Identify opportunities for learning, research, and publications
• Disseminate promising practices and lessons learned
• Support dissemination of project results, learning products, evaluations, and evidence to donors, governments, consortium partners, and external stakeholders
• Oversee identification, evaluation, and strengthening of MEAL partnerships
• Ensure compliance with CRS quality principles, donor guidelines, industry best practices, and donor requirements