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Senior Advisor, Staff Well-Being and Workforce Resilience
Catholic Relief Services. Lead the technical development, implementation, and continuous improvement of CRS’ Staff Care and Well-Being strategy, procedures, standards, and frameworks .
About the role
Key responsibilities & impact- Lead the technical development, implementation, and continuous improvement of CRS’ Staff Care and Well-Being strategy, procedures, standards, and frameworks
- Develop and oversee a psychosocial risk assessment framework with standardized tools for use across countries and regions
- Advise country and regional teams and leadership on staff well-being, resilience, and operational effectiveness in high-risk and high-stress environments
- Facilitate preparedness and psychosocial risk mitigation activities for high-risk, insecure, and crisis-affected programs
- Lead the agency-wide Family Liaison Program, including training curriculum development, program oversight, and quality improvement
- Provide technical and operational guidance during and after critical incidents, emergencies, and security incidents
- Coordinate referrals to appropriate resources following critical incidents
- Design and deliver in-person and remote training and capacity-strengthening initiatives
- Develop evidence-informed guidance, tools, and resources grounded in psychological science, mental health care research, and trauma-informed principles
- Strengthen leadership and manager capacity to address psychosocial risks
- Facilitate agency-wide learning, communities of practice, and knowledge-sharing initiatives
- Supervise and provide technical direction to a Technical Advisor and/or consultant
- Monitor strategic objectives and key performance indicators and recommend adjustments
- Collaborate with internal CRS units, regional and country leadership, HR, legal, ethics, humanitarian response, and external mental health providers
Requirements
What you’ll need- MA, PhD, PsyD or EdD in psychology, clinical social work, or counseling
- Minimum 8 years of experience in mental health practices (clinical, counseling, or social work)
- Minimum 2 years of management or regional/global advisory experience
- Experience in humanitarian aid, international development, or supporting employees in international settings
- Proficient in evidence-based treatment protocols
- Experience handling Personal Health Information (PHI) and electronic PHI (ePHI)
- Experience developing and/or delivering mental health training in-person and remotely
- Experience utilizing a trauma-informed approach in response to critical incidents
- Fluency in English required
- Ability to legally work where the position is performed
- Ability to clear pre-employment medical clearance when required
- Active mental health professional license or equivalent professional credential preferred
- Demonstrated overseas work experience preferred
- Ability to work flexible hours, including off-hours and weekends, for critical incident response
- Ability to work effectively in a remote, globally distributed team
- Proficiency with virtual collaboration and communication technologies, including Microsoft Teams, OneDrive, intranet, email, phone, text messaging, webinar platforms, and shared workspaces
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Generous retirement savings plan
- Collaborative, mission-driven work culture
- Approximately 15% travel to/within various regions, including remote areas with minimal amenities