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Supplier Onboarding Executive
Causeway Geotech Ltd. Onboard new suppliers to the Tradex network through telephone and email contact .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively communicate and engage with suppliers and customers. Proficient in managing onboarding processes and delivering project services within supply chain environments, particularly in e-procurement and e-invoicing.
Highest-signal resume keywords
Customer Service FocusSupply Chain Process KnowledgeProject Delivery ExperienceAnalytical SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
E-ProcurementE-InvoicingSupply Chain ProcessesProject ManagementData Analysis
Soft Skills
Attention to DetailResults-DrivenEngagement SkillsObjection HandlingRelationship Building
Tools & Technologies
MS Office ApplicationsOnboarding Tools
Certifications & Qualifications
A-Level Qualification or Equivalent
Industry Keywords
Source-To-Pay ProcessCustomer RetentionCall Centre ExperienceUpselling Services
About the role
Key responsibilities & impact- Onboard new suppliers to the Tradex network through telephone and email contact
- Invite suppliers on behalf of customers and support them through registration
- Support suppliers through successful transmission of their first electronic invoice
- Use appropriate tools to track and report onboarding progress and status
- Communicate progress to the team
- Support existing suppliers with queries about Tradex and continued adoption of Causeway services
- Identify opportunities to upsell additional services and refer them to the appropriate team
- Contribute to customer onboarding projects and ongoing managed services
- Deliver professional project services according to company processes
- Work as part of a team delivering multiple projects
- Build positive customer relationships and seek feedback for continuous improvement
- Provide warm, accurate, and well-communicated responses to queries
- Promote customer retention and referrals
Requirements
What you’ll need- Good knowledge of MS Office applications generally
- Excellent analytical skills and attention to detail
- Ability to thrive in a results-driven environment
- Excellent communication skills and ability to engage at all levels and handle objections successfully
- Focus on customer service and success
- Understanding of supply chain processes, ideally e-procurement, e-invoicing, and the source-to-pay process
- Ability to convey and sell the benefits of services to customers and suppliers
- Previous supply chain process experience or knowledge desirable
- Experience delivering projects as part of a multifunctional team desirable
- Call centre experience and experience meeting daily volume/output targets desirable
- Minimum A-Level qualification or equivalent preferred
Benefits
Comp & perks- 25 days annual leave + public holidays, increasing with length of service
- 4% matched pension
- Income protection and life assurance
- Access to award-winning benefits platform
- Dedicated Employee Assistance Programme available 24/7
- £100 allowance towards a fitness club
- Private Medical Insurance
- Paid study leave and volunteering days
- Electric Car Scheme