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Cayenta

Application Consultant

Cayenta

. Work with colleagues and managers to proactively manage a superior technology solution for clients .

Posted 9/23/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in utility customer life cycle management and Customer Information System (CIS) processes, with a strong focus on business analysis, user training, and effective communication across organizational levels. Proficient in system configuration and implementation, leveraging AI-enabled technologies to enhance client solutions.

Highest-signal resume keywords
Utility Customer Life Cycle KnowledgeCustomer Information System (CIS) ProcessesBusiness AnalysisSQLUser Training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business Process ReviewsGap AnalysisRoot Cause AnalysisRequirements ElicitationSystem Configuration
Soft Skills
Influencing SkillsCoaching SkillsWritten CommunicationVerbal CommunicationEntrepreneurial Spirit
Tools & Technologies
AI-Enabled TechnologiesAutomation Tools
Certifications & Qualifications
Degree in Computer ScienceDegree in Business Technology ManagementDegree in Management Information SystemsCurrent Valid Passport
Industry Keywords
Utility SectorChange ManagementUser Acceptance TestingClient EngagementProject Management

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Work with colleagues and managers to proactively manage a superior technology solution for clients
  • Support existing and new clients by leading them through processes, resolving issues, and ensuring successful product utilization
  • Train users in system setup, administration, and maintenance
  • Perform business analysis through gap analysis, root cause analysis, business process reviews and documentation, and requirements elicitation
  • Understand client business processes and configure applications according to business needs and accepted best practices
  • Own user acceptance testing and change management processes
  • Create user documentation and complete handover documentation for support staff
  • Build client capabilities and identify opportunities to recommend additional products and services
  • Support Project Managers with engagement contracts, bottleneck escalation, and project progress updates
  • Deliver services efficiently while meeting project milestones and resource utilization targets
  • Provide subject matter expertise to R&D and operational groups by understanding client needs, market trends, and business practices

Requirements

What you’ll need
  • Utility customer (meter to cash) life cycle knowledge
  • Knowledge of utility Customer Information System (CIS) processes and functionality
  • Strong influencing, coaching, and written and verbal communication skills across all levels of an organization
  • Experience working with both business and IT groups
  • Must be able to travel up 25% of the time within North America
  • Preferred experience in providing software implementation to the utility sector
  • Entrepreneurial Spirit, with a willingness to 'roll up sleeves' and work at all levels of the client organization
  • Degree in Computer Science, Business Technology Management, or Management Information Systems is nice to have
  • Knowledge of SQL and experience in system configuration is helpful
  • Current, valid passport
  • Legally eligible to travel internationally, including passport-based visa exemption or required travel visas for entry into Canada, the United States, and the Caribbean
  • Willingness to adopt and leverage AI-enabled technologies, including copilots, chat-based AI assistants, and automation tools, while maintaining appropriate judgment, security, and compliance standards

Benefits

Comp & perks
  • 3 weeks’ vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!