Cayenta

Consultant

• Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously
• Perform SQL Server database administration and support environments that may include Oracle
• Perform system administration for customer application and infrastructure environments
• Monitor customer environments and proactively address availability, reliability, security, and performance concerns
• Troubleshoot technical issues, identify root causes, and coordinate resolutions across teams
• Manage technical work through ticketing systems and maintain accurate updates
• Perform product releases, patching, updates, configuration changes, and maintenance
• Build understanding of assigned customer environments, configurations, dependencies, and operational requirements
• Identify recurring problems and improve processes through automation, monitoring, or documentation
• Build long-term customer relationships and communicate technical information clearly
• Prepare and deliver customer reports on environment health, maintenance, risks, and activities
• Participate in the team’s 24x7 on-call rotation and scheduled evening or weekend maintenance activities when required
• Help administer highly available Azure infrastructure, virtual machines, databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on
• Develop scripts and automation for deployment, monitoring, administration, and maintenance
• Support disaster recovery planning, testing, and execution for Azure environments
• Manage user access, permissions, authentication, and password management
• Support Active Directory Group Policy and Microsoft Azure/Entra policies such as Conditional Access
• Participate in cloud implementation or migration projects
• Create and improve technical documentation, runbooks, troubleshooting guides, and procedures
• Document solutions and lessons learned from complex technical issues
• Participate in team discussions, knowledge-transfer sessions, training, and internal improvement projects
• Collaborate with Cayenta Support, Technical Services, Business Intelligence, Development, Product, and other teams

Technical Consultant

• Work with colleagues and managers to proactively manage a superior technology solution for clients
• Support existing and new clients by leading them through processes, resolving issues, and ensuring successful product utilization
• Train users in system setup, administration, and maintenance
• Perform business analysis through gap analysis, root cause analysis, business process reviews and documentation, and requirements elicitation
• Understand client business processes and configure applications according to business needs and accepted best practices
• Own user acceptance testing and change management processes
• Create user documentation and complete handover documentation for support staff
• Build client capabilities and identify opportunities to recommend additional products and services
• Support Project Managers with engagement contracts, bottleneck escalation, and project progress updates
• Deliver services efficiently while meeting project milestones and resource utilization targets
• Provide subject matter expertise to R&D and operational groups by understanding client needs, market trends, and business practices

Technical Consultant

Application Consultant