Technical Consultant

Cayenta

. Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously .

Posted 9/29/2026full-timeRemote • Canada, United StatesMid-LevelSenior💰 CA$75,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Cayenta ERP and Customer Information System environments, with strong skills in SQL Server database administration, Azure infrastructure management, and technical troubleshooting. Capable of building customer relationships and delivering clear communication on technical matters while ensuring system reliability and performance.

Highest-signal resume keywords

Cayenta ERP ManagementSQL Server Database AdministrationMicrosoft Azure InfrastructureTechnical TroubleshootingCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL ServerSystem AdministrationAzureApache TomcatScriptingAutomationMonitoring ToolsVirtualization TechnologiesTCP/IP NetworkingIdentity and Access Management

Soft Skills

Analytical SkillsCustomer-Service MindsetTime ManagementOrganizational SkillsCommunication Skills

Tools & Technologies

JiraTeamSupportTicketing SystemsMicrosoft Entra IDKey Vault

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft AZ-104Microsoft AZ-305

Industry Keywords

Managed ServicesInfrastructureDatabase AdministrationEnterprise ApplicationsUtility Technology

Tech Stack

Tools & technologies

ApacheAzureCloudDNSERPFirewallsLinuxMS SQL ServerOracleSQLTCP/IPVault

About the role

Key responsibilities & impact

Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously
Perform SQL Server database administration and support environments that may include Oracle
Perform system administration for customer application and infrastructure environments
Monitor customer environments and proactively address availability, reliability, security, and performance concerns
Troubleshoot technical issues, identify root causes, and coordinate resolutions across teams
Manage technical work through ticketing systems and maintain accurate updates
Perform product releases, patching, updates, configuration changes, and maintenance
Build understanding of assigned customer environments, configurations, dependencies, and operational requirements
Identify recurring problems and improve processes through automation, monitoring, or documentation
Build long-term customer relationships and communicate technical information clearly
Prepare and deliver customer reports on environment health, maintenance, risks, and activities
Participate in the team’s 24x7 on-call rotation and scheduled evening or weekend maintenance activities when required
Help administer highly available Azure infrastructure, virtual machines, databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on
Develop scripts and automation for deployment, monitoring, administration, and maintenance
Support disaster recovery planning, testing, and execution for Azure environments
Manage user access, permissions, authentication, and password management
Support Active Directory Group Policy and Microsoft Azure/Entra policies such as Conditional Access
Participate in cloud implementation or migration projects
Create and improve technical documentation, runbooks, troubleshooting guides, and procedures
Document solutions and lessons learned from complex technical issues
Participate in team discussions, knowledge-transfer sessions, training, and internal improvement projects
Collaborate with Cayenta Support, Technical Services, Business Intelligence, Development, Product, and other teams

Requirements

What you’ll need

3+ years of experience in technical support, system administration, managed services, infrastructure, database administration, or a related technical role
Equivalent education and experience will also be considered
Experience with or strong working knowledge of Microsoft SQL Server
Working knowledge of system administration concepts in Windows and/or Linux environments
Some experience with or knowledge of Microsoft Azure
Strong analytical and troubleshooting skills
Ability to investigate technical problems independently and work through unfamiliar issues
Ability to work independently with minimal supervision while knowing when collaboration or escalation is appropriate
Strong customer-service mindset and ability to develop trusted customer relationships
Ability to balance multiple customer environments, priorities, and deadlines
Experience with Apache Tomcat, including configuration, hardening, and SSL certificates
Strong written and verbal communication skills
Strong time-management and organizational skills
Experience using Jira, TeamSupport, or comparable ticketing/work-management systems
Willingness to participate in weekend schedules or alternative workweeks when required, including Tuesday-Saturday or Sunday-Thursday schedules
Willingness to participate in an on-call rotation when required
Commitment to continuous learning, documentation, knowledge sharing, and improvement
Comfort responsibly using AI-assisted tools for technical investigation, research, scripting, documentation, and everyday work
Certifications such as CompTIA A+, Network+, Security+, Microsoft AZ-104, or AZ-305 are a plus
Experience with virtualization technologies, highly available enterprise applications, scripting or automation, monitoring tools, TCP/IP networking, firewalls, certificates, DNS, Azure implementations or migrations, identity and access management, enterprise software, ERP, CIS, or utility technology are advantageous

Benefits

Comp & perks

3 weeks’ vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership
RRSP/401k matching programs
Lifestyle rewards
Remote work