Client Relationship Director

Cayuse

. Serve as the primary strategic point of contact for a portfolio of high-value enterprise accounts, building trusted relationships with executive sponsors in Enterprise Research Administration.

Posted 10/9/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management, client engagement, and enterprise software sales, with a strong focus on retention and expansion metrics. Proficient in leading cross-functional teams and driving customer success through effective change management and operational readiness.

Highest-signal resume keywords

Enterprise Software SalesStrategic Account ManagementCustomer Success LeadershipSaaS Financial MetricsCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Business ReviewsChange ManagementGovernance Best PracticesData AnalyticsPerformance KPIsNegotiation SkillsCritical ThinkingForecastingRetention MetricsAdoption Metrics

Soft Skills

Executive PresenceCommunication SkillsCoachingInfluencing DecisionsTeam Leadership

Tools & Technologies

SalesforceCRM PlatformsSaaS SolutionsEnterprise Resource PlanningHuman Capital Management

Certifications & Qualifications

MEDDPICCChallengerGAP SellingPMPWorkday Deployment Methodologies

Industry Keywords

Enterprise Research AdministrationHigher EducationHealthcareResearch OrganizationsGlobal System Integrators

Tech Stack

Tools & technologies

CloudERPPMP

About the role

Key responsibilities & impact

Serve as the primary strategic point of contact for a portfolio of high-value enterprise accounts, building trusted relationships with executive sponsors in Enterprise Research Administration.
Lead high-profile Customer Business Reviews (CBRs), Steering Committees, and multi-year technology roadmap sessions focused on business outcomes and ROI.
Guide enterprise customers through platform and landscape updates, ensuring their corporate strategy maps to Cayuse's product roadmap.
Lead and develop two Strategic Account Managers while maintaining a high-value book of business.
Partner with client business units post-implementation to maximize feature adoption and subscription value.
Advise clients on operational readiness, change management, and governance best practices to sustain high user engagement.
Establish, track, and interpret adoption and engagement metrics to address customer friction points proactively.
Own the strategy for protecting the active client base, mitigating customer health risks, and managing Business-at-Risk accounts.
Coach Strategic Account Managers to identify cross-sell and upsell opportunities and build business cases for license expansion.
Oversee contract lifecycle alignment, secure Net Retention Rate milestones, and provide forecasts to leadership.
Orchestrate Product Management, Delivery Consultants, Customer Success Managers, and Elite Support teams to resolve escalations.
Surface client feedback, telemetry, and capability gaps to Product and Engineering to influence the roadmap.
Partner with Revenue Operations to maintain accurate CRM data, pipeline health, and reporting.
Meet portfolio retention, expansion, adoption, risk management, executive engagement, team leadership, and cross-functional impact measures.

Requirements

What you’ll need

7–10+ years of experience in enterprise software sales, customer success, strategic client delivery, or key account management.
3–5+ years leading direct or cross-functional, highly matrixed enterprise account teams, including coaching and developing account managers.
Proven experience steering Tier 1 SaaS/cloud deployments (e.g., enterprise research administration, ERP, HCM, SCM, or financial suites).
Demonstrated track record of meeting or exceeding retention (GRR/NRR) and expansion targets.
Advanced executive presence, with masterful negotiation, critical thinking, and communication skills and a record of influencing C-suite decisions under pressure.
Understanding of global IT ecosystems, implementation lifecycles, global system integrators (SIs), and enterprise governance models.
Financial data literacy: comfort with SaaS financial metrics, forecasting, data analytics, and performance KPIs.
Experience selling into higher education, healthcare, research organizations, or similarly complex enterprise environments strongly preferred.
Willingness to travel 30–50% for customer on-sites and executive reviews.
Comfortable operating in a fast-moving environment where priorities, opportunities, and resource needs can shift.
Proficiency with CRM platforms (Salesforce preferred) and familiarity with modern sales methodologies (e.g., MEDDPICC, Challenger, GAP Selling).
Bachelor's degree in Business, Information Systems, or a related technical discipline; MBA or equivalent advanced degree highly preferred.
Certifications such as MEDDPICC, Challenger, GAP Selling, PMP, or Workday Deployment Methodologies are a major asset.

Benefits

Comp & perks

Competitive Medical Benefits (PPO + HSA available)
Vision, Dental, Short-Term Disability fully covered by Cayuse
Unlimited PTO + Holidays + Flexible Work Schedule
Remote Work Stipend
Equal Paid Parental Leave
401k with Employer Matching
Quarterly Wellness Reimbursement
Remote Work Environment, supporting the Ultimate Employee Experience