Cayuse

Director

• Serve as the primary strategic point of contact for a portfolio of high-value enterprise accounts, building trusted relationships with executive sponsors in Enterprise Research Administration.
• Lead high-profile Customer Business Reviews (CBRs), Steering Committees, and multi-year technology roadmap sessions focused on business outcomes and ROI.
• Guide enterprise customers through platform and landscape updates, ensuring their corporate strategy maps to Cayuse's product roadmap.
• Lead and develop two Strategic Account Managers while maintaining a high-value book of business.
• Partner with client business units post-implementation to maximize feature adoption and subscription value.
• Advise clients on operational readiness, change management, and governance best practices to sustain high user engagement.
• Establish, track, and interpret adoption and engagement metrics to address customer friction points proactively.
• Own the strategy for protecting the active client base, mitigating customer health risks, and managing Business-at-Risk accounts.
• Coach Strategic Account Managers to identify cross-sell and upsell opportunities and build business cases for license expansion.
• Oversee contract lifecycle alignment, secure Net Retention Rate milestones, and provide forecasts to leadership.
• Orchestrate Product Management, Delivery Consultants, Customer Success Managers, and Elite Support teams to resolve escalations.
• Surface client feedback, telemetry, and capability gaps to Product and Engineering to influence the roadmap.
• Partner with Revenue Operations to maintain accurate CRM data, pipeline health, and reporting.
• Meet portfolio retention, expansion, adoption, risk management, executive engagement, team leadership, and cross-functional impact measures.

Explore Client Relationship Director at Cayuse. Review requirements and application details.