Account Lead

CBI Health

. Facilitate and coordinate regular checkpoints with representatives of designated Accounts .

Posted 10/8/2026full-timeRemote • CanadaSenior💰 CA$65,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in clinical coordination and case management within the health and rehabilitation sectors, ensuring alignment with referral goals and effective service delivery. Strong ability to collaborate with stakeholders to enhance clinical outcomes and improve service accessibility.

Highest-signal resume keywords

Clinical CoordinationCase ManagementDisability Insurance ExperienceVocational RehabilitationStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical File OversightReferral ReviewKey Performance Indicator MonitoringService Delivery EvaluationScheduling Practices Review

Soft Skills

Effective CommunicationFacilitation SkillsNegotiation SkillsProfessionalismResponsiveness

Certifications & Qualifications

Bachelor's Degree in Related Discipline

Industry Keywords

Health SectorRehabilitation SectorVocational SectorDisability CoordinationMental Health Experience

About the role

Key responsibilities & impact

Facilitate and coordinate regular checkpoints with representatives of designated Accounts
Maintain oversight of clinical files through collaborative contacts between clinicians and Account representatives
Provide effective referral review in collaboration with Accounts
Work with the National Manager on challenging files and requests outside typical service delivery pathways
Monitor Key Performance Indicators through communication with the Business Services team and internal escalation methods
Respect and apply rehabilitation care models and review their application by clinical teams
Ensure programs and models align with referral goals, typically with a strong vocational focus
Ensure accessibility to service, assessment and treatment services, documentation, reporting, communication and case management meets or exceeds standards
Review scheduling practices and service delivery for consistency in achieving expected clinical outcomes
Collaborate to resolve execution gaps and identify opportunities for team and program/service improvements
Collaborate with other Account Managers to innovate service delivery and achieve strong clinical outcomes, stakeholder experience, duration of care and durable outcomes

Requirements

What you’ll need

A bachelor's degree in a related discipline
3 or more years of experience in a clinical or similar disability coordination role (e.g., Case Manager, Rehabilitation Coordinator)
Experience in the health, rehabilitation or vocational sectors is required
Experience in disability insurance sector, either in an insurer or employer role
Mental health experience is an asset
Ability to deliver timely, professional and responsive service to clients
Comfortable facilitating and negotiating care planning
Must be located within Canada

Benefits

Comp & perks

Competitive compensation with comprehensive benefits and rewards package
Group health, dental and vision benefits, paid 100% by the employer
Remote working environment
Work–life balance and a focus on quality of life
Accommodations throughout the hiring process