Care Coordinator

CBI Health

. Report directly to the Team Lead .

Posted 11/9/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$40,000 - CA$47,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client management skills with a focus on operational efficiency and attention to detail. Proficient in scheduling, documentation management, and maintaining compliance with privacy policies.

Highest-signal resume keywords

Client Experience ManagementScheduling and CoordinationAttention to DetailBilingual Communication (English and French)Organizational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Referral ManagementCase Documentation ReviewClient Profile ManagementMulti-Site BookingKPI Achievement

Soft Skills

Team CollaborationAdaptabilityCommunicationProblem-SolvingCustomer Service

Tools & Technologies

Central OfficeClinicMaster

Industry Keywords

Privacy PoliciesConfidentialityCode of ConductOperational EfficiencyReferral Sources

About the role

Key responsibilities & impact

Report directly to the Team Lead
Work closely and collaboratively with referral sources, clinics and other stakeholders to manage referrals
Review funder case documentation for completeness and request missing information
Screen referrals for potential conflicts of interest
Schedule assessments and treatments and confirm clients in the scheduling system
Upload referral and medical information and complete client profiles in Central Office and ClinicMaster
Complete files and follow up with referral sources for missing information
Follow CBI Health best practices and privacy policies
Collaborate with the Team Lead to resolve execution gaps and identify improvement opportunities
Communicate with clients and funders about scheduling and information management
Answer phones, take messages and provide timely follow-up
Maintain knowledge of privacy, confidentiality and code of conduct policies
Develop relationships with referral sources and understand their needs
Facilitate navigation of service offerings with referral sources and clinical teams
Meet or exceed funder referral requirements and operational efficiency targets
Communicate barriers to achieving KPIs to the Team Lead

Requirements

What you’ll need

At least 2 years’ previous experience in a customer service role
Post-secondary education in medical office / business administration, or equivalent
A track record of successful experience in client experience in a multi-site booking
High level of attention to detail and an organized approach to general administration
Passion for combining a commitment to organizational and operational efficiency with innate desire to help others
The ability to work well in a team environment, handle multiple assignments and meet deadlines
Adaptability to changing priorities
The ability to work in both English and French is an asset

Benefits

Comp & perks

Continuous learning and skills development, including management opportunities
Competitive compensation
Comprehensive benefits and rewards package
Group health, dental and vision benefits, paid 100% by the employer
Accommodations throughout the hiring process