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CBT

German Customer Support Specialist

CBT

. Provide customer service in German, with support in English when required .

Posted 9/17/2026full-timeRemote • PortugalMid-LevelSenior💰 €1,100 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Fluency in German and advanced English are essential for providing exceptional customer service. Strong communication, empathy, and active listening skills are critical for assisting customers and ensuring compliance with quality standards.

Highest-signal resume keywords
Fluency In German (C2)Advanced English (C1)Customer Service ExperienceExcellent Communication SkillsEmpathy And Active Listening

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyActive ListeningCommunication
Industry Keywords
Customer ServiceMulticultural EnvironmentOperational ExcellenceQuality StandardsRotative Shifts

About the role

Key responsibilities & impact
  • Provide customer service in German, with support in English when required
  • Handle inquiries, user doubts, and service requests via phone, email, and chat
  • Assist customers, caregivers, and healthcare professionals with empathy, clarity, and precision
  • Guide users through troubleshooting and general usage
  • Ensure compliance with quality standards
  • Collaborate closely with the Team Leader to ensure operational excellence
  • Work rotative shifts Monday to Sunday, 7 am–10 pm

Requirements

What you’ll need
  • Fluency in German (C2) – essential
  • Advanced English (C1) – for internal communication and training
  • Excellent communication, empathy, and active listening skills
  • Ability to work in rotative shifts
  • Ability to thrive in a multicultural environment
  • Prior experience in customer service or support is a plus, but not required

Benefits

Comp & perks
  • Meal Allowance: €7.63 net per working day (~€167.86/month)
  • Welcome Bonus: €1500 paid in 12 months
  • Night shift premium: at least +25% hourly rate, in line with Portuguese labor law
  • Comprehensive training provided
  • Relocation support to Porto
  • Career growth opportunities
  • Performance recognition
  • 2 days off weekly