Travel Advisor

• Manage traveler inquiries via phone, email, and chat regarding flights, hotels, and travel packages
• Handle cancellations, modifications, refunds, and payment clarifications
• Address travel-related complaints and provide professional resolutions
• Assist with extranet accounts
• Respond to customer reviews
• Serve as the primary point of contact for travelers from booking to arrival
• Work in a multilingual environment using English for systems, training, and internal team communication

German-Speaking Travel Support Advisor – Flights & Hotels

Customer Support

• Act as the first point of contact for travelers across the full booking lifecycle
• Support customers via phone, email, and chat
• Handle flight, hotel, and package cancellations and modifications
• Process refunds, charge inquiries, and payment clarifications
• Assist with existing reservations
• Handle travel-related complaints and service recovery
• Support partner/extranet accounts
• Respond to reviews and information requests
• Support customers primarily in German, with English overflow based on daily demand
• Complete onboarding on travel systems, booking flows, and customer scenarios
• Participate in continuous coaching and quality feedback

German-Speaking Travel Portal Support Agent

• Provide customer service in German, with support in English when required
• Handle inquiries, user doubts, and service requests via phone, email, and chat
• Assist customers, caregivers, and healthcare professionals with empathy, clarity, and precision
• Guide users through troubleshooting and general usage
• Ensure compliance with quality standards
• Collaborate closely with the Team Leader to ensure operational excellence
• Work rotative shifts Monday to Sunday, 7 am–10 pm

CBT

German-Speaking Travel Support Advisor – Flights & Hotels

German-Speaking Travel Portal Support Agent

German Customer Support Specialist