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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by providing accurate information and resolving issues efficiently while maintaining records in a CRM system. Fluent in German and proficient in English, with a customer-oriented mindset and the ability to work flexible, rotating shifts in a fast-paced environment.
Highest-signal resume keywords
Fluent GermanGood English Communication SkillsCustomer-Oriented MindsetProblem-Solving SkillsCRM System Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsPositive AttitudeFlexibility
Industry Keywords
Automotive ProductsCustomer Support24/7 OperationsTroubleshootingCustomer Satisfaction
About the role
Key responsibilities & impact- Assist customers via phone, chat, and email
- Provide accurate information about automotive products and services
- Troubleshoot and resolve customer issues efficiently
- Maintain accurate records of customer interactions in the CRM system
- Collaborate with colleagues to improve customer satisfaction
- Stay up to date with the latest services, policies, and offers
- Deliver professional, friendly, and high-quality customer support
- Work Monday to Sunday covering 24/7 operations with rotating shifts
Requirements
What you’ll need- Fluent German and good English communication skills
- Strong communication and problem-solving skills
- Customer-oriented mindset with a positive attitude
- Ability to work in a fast-paced environment
- Flexibility to work rotating shifts
Benefits
Comp & perks- Salary paid over 14 months
- €7.63 food allowance per working day
- Relocation assistance in exceptional cases, including accommodation in Lisbon
- Fully remote work from Portugal
- Opportunity to work with a leading automotive company
- International and multicultural working environment
- Two rotating days off per week