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CBT

German-Speaking Customer Support Agent

CBT

. Assist customers via phone, email, and chat .

Posted 11/12/2026full-timeRemote • PortugalMid-LevelSenior💰 €1,055 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer support through effective communication in German and English, with a strong focus on problem-solving and customer satisfaction. Maintains accurate records and collaborates with team members to enhance the overall customer experience.

Highest-signal resume keywords
German Proficiency C1–C2English Communication Skills B2 or AboveCustomer Service ExperienceProblem-Solving AbilitiesCRM System Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent CommunicationCustomer-Oriented MindsetPositive AttitudeFlexibility
Industry Keywords
Customer SupportAutomotive ProductsDigital ProductsCustomer SatisfactionRotational Shifts

About the role

Key responsibilities & impact
  • Assist customers via phone, email, and chat
  • Provide professional support and resolve customer inquiries
  • Troubleshoot issues related to automotive and digital products
  • Maintain accurate records of customer interactions in the CRM system
  • Ensure high-quality service and customer satisfaction
  • Stay up to date with the latest products, services, and company policies
  • Work closely with the team to continuously improve the customer experience

Requirements

What you’ll need
  • German proficiency: C1–C2
  • Good English communication skills (B2 or above)
  • Excellent communication and problem-solving abilities
  • Customer-oriented mindset and a positive attitude
  • Flexibility to work rotational shifts
  • Previous customer service experience is an advantage

Benefits

Comp & perks
  • €7.63 food allowance per working day
  • Relocation assistance available for eligible candidates
  • Exceptional relocation support may be available, including temporary accommodation in Lisbon for candidates moving to Portugal
  • Opportunity to work with a globally recognized automotive brand