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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in German and English, providing exceptional customer support throughout the booking lifecycle. Capable of handling travel-related inquiries, modifications, and complaints in a fast-paced international environment.
Highest-signal resume keywords
German Fluency C1English Fluency B2+Customer Support via Phone, Email, and ChatTravel-Related Problem SolvingExperience in Fast-Paced International Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Industry Keywords
Booking LifecycleFlight CancellationsHotel ModificationsPackage CancellationsRefund ProcessingService RecoveryPartner Accounts SupportContinuous CoachingQuality FeedbackRotational Shifts
About the role
Key responsibilities & impact- Act as the first point of contact for travelers across the full booking lifecycle
- Support customers via phone, email, and chat
- Handle flight, hotel, and package cancellations and modifications
- Process refunds, charge inquiries, and payment clarifications
- Assist with existing reservations
- Handle travel-related complaints and service recovery
- Support partner/extranet accounts
- Respond to reviews and information requests
- Support customers primarily in German, with English overflow based on daily demand
- Complete onboarding on travel systems, booking flows, and customer scenarios
- Participate in continuous coaching and quality feedback
Requirements
What you’ll need- German: C1 or native-level fluency (mandatory)
- English: B2+ for training, tools, and overflow support
- Ability to support customers primarily in German, with English overflow depending on daily demand
- Successful completion of German and English language assessments
- Availability for rotational shifts Monday–Friday and weekends
- Availability during service hours of 08:00–00:00
- Willingness to work from anywhere in Greece
- Customer support via phone, email, and chat
- Experience or interest in travel-related problem solving, customer interaction, and fast-paced international environments
Benefits
Comp & perks- Productivity bonus: Up to 10% of gross salary (based on KPIs)
- Meal allowance: Edenred Ticket Restaurant up to €100/month
- Flight tickets, hotel accommodation for 2 weeks, and real estate agency fee under the full relocation package
- €250 relocation allowance and real estate agency fee covered under the flexible relocation option
- 15 days of fully paid training
- Continuous coaching and quality feedback
- Private healthcare benefits
- Exclusive employee discounts
- Free online Greek language courses
- Career growth opportunities within a global travel and CX leader
- International, multicultural, and inclusive culture
- Team events, community initiatives, and CSR programs
- Remote work from anywhere in Greece